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My emerson MW8992RD the red metal one displays all zeros and the button will not work at all!

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  • lilsue2452 Dec 03, 2008

    I have had it for a year! I tried unplugging but it none of the button worked still!

  • lilsue2452 Dec 05, 2008

    maybe cleaner couldn have gotten in there but idk i live with a roommate so i really don't know but i have never done much more than wipe the controls done with a paper towlel!

  • William Miller
    William Miller May 11, 2010

    It sounds like the keypad or the control board has failed.

    Is it possible that some
    spray cleaner, steam or other liquid accidentally got into the controls?



  • William Miller
    William Miller May 11, 2010

    The
    first thing I would suggest is a hard reset. Unplug the unit for a
    minute or so. Then plug it back in, set the clock and try again.


    If that doesn't work, leave it unplugged for maybe an hour. Then let us know if the hard reset does not fix it.

    It may have a bad keypad.

    How long have you had it?

  • Anonymous Mar 26, 2014

    kenwood k20mss 10 displaying only three zeros instead of four when I turn this on?

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  • Microwave Ovens Master
  • 8,820 Answers

The keypad may be damaged or worn out, or control unit may be damaged.

I would suggest that you contact Emerson. It may still be covered under warranty.

For more help from Emerson visit here or get help using your appliance at 1-800-898-9020. Get help locating an authorized servicer or parts at 1-800-695-0098.

Posted on Dec 06, 2008

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We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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Would that answer your inquiry?

If not, please write back with more details.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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Your manual is online here.

The first thing to try is a "hard reset". Unplug it from the power line for a minute, plug it back in, set the clock, then try again.

After that, and following the instructions, it still has a problem, please reply back with details of how it's failing.

We're happy to help and we appreciate your thoughtful rating of our answer.

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