Question about Panasonic KV S2025C Path-Through Scanner

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Persistant error: "Document remains in scanner. Open door and remove document."

There is no document in the scanner. Dismantled scanner, cleaned all 4 document sensors and cleaned the paper path. Reseated all sensor connectors. Cycled power on scanner, and rebooted PC. Error persists. The maintenance protocol on the PC does not say which sensor, if any, has failed. It could also be a faulty controller PCB. If anyone has come across this problem and has a solution, I would appreciate the help. Thanks!

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Re: Persistant error: "Document remains in scanner. Open...

I get calls about this all the time. The most common reason for this is the shiny reflector for the Ending Sensor is dirty. It is best to clean this with a cotton swab and a few drops of rubbing alcohol.
Although it is possible that one of the sensors has gone bad. The Panasonic User utility is very basic, but if you have access to the Service Utility it will help pin-point which sensor is causing the problem.
Out of all the calls I've taken relating to this same issue, only two or three situations have been resolved by replacing the sensor - all the rest have just been dirty.

Posted on Dec 02, 2008

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Scan multiple pages

Hello Chris,

Please check the followings:
1. Are the multi-feed conditions and paper quality requirements satisfied? - Please confirm whether the documents satisfy the conditions described in "Multi-feed detection condition" and "Document quality" of Error Recovery Guide.
2. Did you fan the document before setting? Has the document just been printed with copier or laser printer? - Please reduce sheets of the document or fan the document 3 to 4 times to remove static electricity.
3. Is the thickness of the bundle of documents less than 5 mm?-Please reduce the number of sheets of the document to satisfy the condition.
4. Is the Brake Roller dirty? - Clean the same
5. Is the Brake Roller set properly? - Please install the Brake Roller correctly.
6. Is the Brake Roller worn out? - Please check Brake Roller and Pick Roller counters, if the recommended cycle has exceeded or if the Brake roller is worn off, then please replace the Brake Roller.
If the above information doesn't help, please contact an authorized FUJITSU scanner service provider or the dealer where you purchased the scanner.

Hope the above information is helpful.

Thanks & regards,

Aug 21, 2013 | Fujitsu fi-6130 duplex scanner

7 Answers

Pictures scan with a dark line

Hi ,
can you please specify your printer model for more appropriate solution Buddy!..Thank you!..

Jul 19, 2008 | HP Scanners


How to Clean Scanner Glass

Steps how to clean scanner glass

1. Unplug the power cord.
2. Clean the outer case with a cloth dampened with a mild detergent and water.
3. If the document table glass gets dirty, clean it with a soft dry cloth. If the glass is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid.
4. Ensure that there is no dust on the glass of the document table. Dust can cause white spots in your scanned images.

*** CAUTION: Do not press on the document table glass too hard.

5. Be careful not to scratch or damage the document table glass, and do not use a hard or abrasive brush to clean it. A damaged glass surface can decrease the scanning quality.
6. Never use alcohol, paint thinner or corrosive solvent to clean the scanner. These chemicals can damage the scanner components as well as the case.
7. Be careful not to spill liquid into the scanner mechanism or electronic components. This could permanently damage the mechanism and circuitry.
8. Do not spray lubricants inside the scanner.
9. Never open the scanner case.

***NOTE: Wipe the inside of the document cover and the scanner's document table before scanning transparencies.

on Jul 19, 2008 | Epson Perfection V200 Flatbed Scanner

1 Answer

Error J1

Hello Sharon,

When a document jam occurs, "J" and "1" will display alternately on the function number display panel of the scanner.Please perform the following:
  1. Remove all documents from the ADF paper chute.
  2. Open the ADF while pressing down the ADF open lever. If you are using fi-6130 with the imprinter option attached, please open the imprinter and then open the ADF.
  3. Remove the jammed papers from the ADF.
  4. Close the ADF pushing the center part of the ADF carefully.

If document jams occur frequently, please check the followings:

1. Do the documents satisfy paper specification?

2. Have the documents been jogged?

• Align the edge of documents for stable paper feeding.

• Remove documents with crease or dog-ear.

• Scanning different width of documents may cause skew and result in paper jam.

3. Are Chuter Unit (ADF paper chute),Guide P ASSY (Sheet guide), Feed roller cover (plate guide) and Brake roller cover installed correctly?

4. Clean the Feed rollers, Eject rollers,Plastic rollers, glass surface and paper feeding surface, and see if the error is


5. Replace Pick roller or Brake roller, and see if the error is resolved.Check the consumable counter from the TWAIN driver screen or from the built-in Maintenance mode. When the counter exceeds the values, replace Pick roller or Brake roller.
6. If the issue still persists, then you are recommended to contact the nearest Fujitsu service center for further assistance.

Hope the above information is helpful.

Thanks & regards,

May 03, 2013 | Fujitsu Scanners

1 Answer

Po2 error

As per the manual, P02 error is reported when "The end of the document is not detected even though the document has been fed for a specific length after the front edge was detected". Remove the any document and rescan.
S. Mohan

Dec 03, 2010 | Canon DR-9080C Path-Through Scanner

1 Answer

I have a Fujitsu 4220c2 scanner and when scanning multiple documents it'll take one half half/quarter way through and get stuck. The pick roller and pad assembly have been replaced. What could be causing...

Thank you for contacting Fixya.
This error is detected when one of the followings occurs: (TWAIN Error-Paper jammed in the ADF - Code DS32002), Scanner panel error-U1
1) A document does not reach the TOP sensor while the scanner has transported the document about 250 mm to pick. (The scanner performs retry operation.) 2) The trailing edge of a document does not reach the TOP sensor after the scanner transports the document by the length (L) below. (The document may have slipped on the rollers) Check the followings: 1.Scan condition - Transported length (L) before jam 2.ADF fixed size - scanning Approximately 450 mm 3.Long paper scanning -1.2 times of the specified value
If the imprinter is installed, paper jam can occur in the following case. If the scanner starts scanning when the imprinter cable (EXT cable) is not connected to the scanner, it does not rotate the imprinter, since it recognizes the imprinter not installed, which results in paper jam in the imprinter section.
Remove the jammed document and close the ADF. When the error frequently occurs, refer to the followings:
1. Do the documents satisfy paper specification? Please read the operator guide for paper specification. 2. Have the documents been jogged? • Align the edge of documents for stable paper feeding. • Remove documents with crease or dog-ear. • Scanning different width of documents may cause skew and result in paper jam. 3. Is the Imprinter EXT cable correctly connected to the scanner? Check the cables. (only when the Imprinter is installed) 4. Clean rollers in ADF and Imprinter and see if the error is removed. (only when the Imprinter is installed) 5. Replace Pick roller and Pad ASY and see if the error is removed. Check the consumable counter from the TWAIN driver screen. When the counter exceeds the values shown, replace Pick roller or Pad ASY.
If the above do not help, then the issue could be caused by the followings:
6. Malfunction of TOP sensor. 7. Malfunction of Cover open sensor. 8. Faulty Scanner Control PCA.
If Imprinter is installed, then the issue could be caused by the followings:
1. Malfunction of Sensor OPB5 lever (only when the Imprinter is installed). 2. Malfunction of Motor LF if the imprinter roller does not rotate.(only when the Imprinter is installed). 3. Faulty Imprinter Control PCA. (only when the Imprinter is installed).
Hope the above information is helpful.Please revert if you have any doubt.

Aug 10, 2010 | Fujitsu ScanPartner fi-4120C2 Path-Through...

1 Answer

HP Scanjet N6010 Once documents are scanned a line appears on the scanned copy

The lines on a scanned document are typicaly caused by dirt on the scanning glass. To clean it use the following steps.

1. Unplug unit.
2. Open the fron access door from the top.
3. Clean both top and bottom **** glass that run the width of the scanner.

The glass can be cleaned with a lint free cloth and a mild glass cleaner.

Jul 21, 2010 | HP Scanjet N6010 Photo Scanner

1 Answer

The scanner is reporting an E2 error code when it draws a document in. Any ideas? Re-cycling the power clears error but comes back when I scan. thankyou in advance


This error message means ADF front side scanning optical alarm (lower optical unit ADF) which indicates ADF (front) lamp intensity check. Please follow the steps provided below:

1. Is the upper glass (white sheet guide)of the reading section dirty?

Open the ADF, and clean the sheet guide (white part) and the glass.
# When operating the scanner, the ADF’s inside glass becomes very hot. Take serious caution as the heat can cause burns. Before you clean the inside of the scanner, turn off its power and unplug the AC adapter from the outlet and wait (at least three minutes) until it gets cold.Be careful not to pinch your fingers when the ADF cover is being closed.
Note: Cleaning should be done approximately every 10,000 sheets scanned, though it may vary depending on types of
documents scanned. More frequent cleaning is necessary when the following types of documents are scanned:
- Smooth surface document such as coated paper
- Documents printed on almost entire surface
- Documents processed with chemical materials such as carbonless paper
- Paper with a high calcium content
- Pages with pencil lead
- Document where toner is not fused sufficiently.

If the above does not help, then the issue is caused by any of the followings for which you may have to contact the Fujitsu Expert/Engineer.

1. Lower Optical unit ADF may be dirty.
2. Lower lamp may not be functioning properly.
3. The connecting cables might be damaged.
4. The connectors are not connected properly.

Hope the above information is helpful.



Jun 29, 2010 | Fujitsu fi-5750C Flatbed Scanner

2 Answers

ADF paper jam, when there is none

If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
  1. Close the scanning application (such as PaperPort)
  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
  4. Plug the ADF cable back in
  5. Turn on the scanner power
  6. Turn on the computer
  7. Try scanning again
For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
  1. Open the Automatic Document Feeder cover.
  2. Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
  1. Open the Automatic Document Feeder cover.
  2. Look for the small black plastic arm
  3. When you press on this arm, it should move freely up and down
  4. If the arm is stuck down, please contact Technical Support for troubleshooting options
  5. Close the ADF cover.

May 26, 2009 | HP Scanjet 8350 Flatbed Scanner

1 Answer

Horizontal line appears in scanned document

open the scanner and remove the clips, move the lense up and clean it. it is very easy to clean.

Feb 13, 2007 | Visioneer Strobe XP 200 Path-Through...

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