I used it for 1 day. I had over 1200 songs downloaded. I plugged it in to my laptop running XP overnight to charge it and the next day I could not access my music.
It had a bunch of garbage on the screen and would say ''no artists available''
Then it would lock up and I would have to reboot it.
The laptop still see's the device but when I try to run a repair or sync it shuts itself down. I'm getting very frustrated. I don't have a receipt since I bought it from someone at work. It was still in the box never used.
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Re: HD6330 GoGear seems to have a virus
Chris, The reason the gogear shuts down is the battery needs charging. The lead that was supplied when new, was fitted with three plugs on it, one went into a power outlet (AC) one plugged into the base of the player, the last one (USB) into your P.C.
You should also have a CD with Philips device manager on, this needs downloading to your laptop, Windows media player version 10. is the only version Philips recomend for up / downloading music to the player.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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What OS are you using? I know that it is not fully compatible in Vista. 1) Try using an XP machine and plug it in there, in any case, reformat the MP3 player using FAT.
2) Try uninstalling all software for your MP3 player from your PC and reinstalling it.
3) Here is something else you might want to try: Try doing a soft reset.
Press and hold the Power On/Off key and the Volume + key for a couple of seconds.
Then switch on the GoGear using the Power On/Off key.
This is soft reset, your songs will not be lost.
4) If all else fails, it's time for a factory reset:
Connect the GoGear to the AC adapter and to your computer.
sure all other applications such as Philips Plug-in, Windows Media
Player or Windows Explorer that access the device are closed or else
Device Manager will not recognize the device. Launch the Device Manager
at Start->Programs->Philips Device Manager->Philips Device
Manager on your PC.
Select the REPAIR tab on the dialogue box and then click "Repair" to start repairing.
IMPORTANT: All music & content of your micro jukebox will be erased once the repair function completes.
When repair is complete a dialogue box will pop up; click "OK" and unplug the GoGear from the computer.
Follow all the on-screen instructions to complete the repair.
Device Manager will close automatically once the success message is
displayed. Close all opened applications and then unplug your GoGear.
the GoGear is disconnected from the computer, the display will show
“Firmware Upgrading” for a couple of seconds and then start up as
Been using this for a few months. Froze up on same song while on vacation last month, and continued to play same song on repeat until battery went down. Now is frozen with "Do Not Disconnect" as it was being charged on my laptop. Attempted to unplug and plug back in and Windows gives DO NOT DISCONNECT!!!!!
It doesn;t have a virus. She plugged it into a computer that is running Windows Media Player 11, and now the player is toast. WMP 11 replaces a key system file in GoGear HDD models and some early SA models - like SA178.
Connect your mp3 player to the computer. Open the Philips Device Manager Run the Repair function. If the Device Manager does not recognize the player, connect the player to the computer (while the player is in the OFF position) while holding in the volume + button. Continue holding the vol + button for 5-15 seconds until a window pops up on the computer screen that says Found New Hardware Wizard. Follow the directions and it will lead you to do a Repair in the Philips Device Manager. If this strategy doesn't work, your player is screwed. Call Philips and find out how to get an in-warranty replacement (or take it back to the store). -Tha Mp3 Doctor
First, check the Philips website re: the warning about using this device with vista and WMP-11.
Then, Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor
Back up your files on the device, if possible and then perform a Repair: Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new. You will now be able to load the firmware upgrade that makes it compatible with Vista. open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the Update tab.
Also, it sounds like your new laptop has the Automatic synchronization option selected for Windows Media Player. To fix this: 1) Backup all files stored on your GoGear, as this process will delete all files from your GoGear 2) Go into Windows Media Player 11 with your GoGear connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portbale media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding songs/files you don't want into your player.
first thing first, there are afew things that we had in common; we owned neeon and we both had windows vista.
as sophisticated it may seems, vista had so many trouble with the product. I believe that when you try to format the product with vista, it all goes well. everything vanished, the songs, folders, even viruses gone as if it were a new born son. when it all seemed nothing happen, you copy a song on neeon, you unplug it and turn neeon on. voila! no music appeared!
actually, the problem lies with vista itself. the solution is simple actually, no downloading required. while vista can't get the job done, you still had it predecessor, the marvelous windows xp!
just format the product again on your xp. vista can only transfer songs and organize the folders.
old stuff works well with all version of neeon.
believe me, if i had not discover this sooner, i would had trashed my 5 GB mp3.