Is there any hope for my tv? I know I need a light engine for my Hitachi altra vison rear projection tv I bought from sears July 3 2005. I love this tv but I can not see paying $1038.03 plus $400.00 for an install. Hitachi has shut down its customer service. The only people they will have contact with is their service centers. Any suggestions?
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I have the same tv and the same problem, but my yellow is a cloud around the outside of the screen. My tv was recently moved, and a repair shop told me that sometimes in a move these tvs light engine takes a shock and causes a yellow "band" on the screen. I am hearing that these light engines are not cheap either. Hope this helps you.
This one is easy. WHen this happened to me, I simply called GE extended warranty service up and bought an extended warranty. I waited 30 days and called them up with my problem. A repair man showed up a few days later with the 1200 dollar light engine and installed it and left. Then I called GE up and cancelled the warranty. Total cost?: 48 bucks
I had the same problem a red halo that eventually led to complete discoloration. I called Hitachi and they had their local rep come out and look, they said it would cost $400 to install $1500 new light engine. Then a couple of months ago, I read a post on this site (Varian - Feb. 14, 2008 - suggesting Hitachi Customer Relations at 800-654 7013 was providing the light engine without charge). So, I called them again and was not able to persuade them to cover my Hitachi LCD projection (50V500). It appears Hitachi has a poor record with their Light Engine as well all of their new generation TV. They have since stopped selling the LCD projection, but they are into plasma and LCD TV and likewise do not seem to have a good track record - as I hear from other users. I did the smart thing and switched over to a Sony XBR4 Bravia 52" LCD TV 1080p HD at a reduced price (Approximately $2800 from Amazon.com!). My Hitachi cost me about $ 3600 at a Circuit City Store. Therefore, no Hitachi products for me and not from CircuitCity, since, CircuitCity asked for $4000 for the same Sony TV, I bought from Amazon, which included delivery and installation. CircuitCity would add another $80 for delivery.
HITACHI really sucks!!! Put these people out of business!
You have a defective light engine and you do not have to be under warranty for Hitachi to replace this part. We just went through this and here's what you need to do. Call Hitachi's customer relations department at 800-654-7013 and tell them that you have a defective light engine. They will act like they've never heard of this problem but they have. They will give you the names of some certified dealers in your area to call. Once a tech comes out and confirms that it's the light engine, call Hitachi back and they will send a brand new light engine to the dealer and Hitachi will cover the cost of the part (cost $1500).
Here is the deal, if you're under warranty, Hitachi will cover the part and the install. If you're not under warranty, all you pay is the install. Our install cost $400. Others on this site have paid $200. Do not let anyone tell you that you have to pay for the light engine part...you do not. Hitachi has not recalled this part but they are replacing it for free. Also, deal only with Hitachi customer realations number that I listed. Good Luck
We took in a 60v500a with the same problem, Customer bought a new set. We took hers apart. Here is what we found.
1 there is a squril cage blower and a small air duct that cools the lcd screens and polarizer lenses. Yes there are 3 polarizer lenses one in front of each LCD screen.
These start to overheat and discolor. Maybe the filter for the fan clogs up.
Don't really know.
You can pull the LE and vaccum the filter clean every 3-6 month.
You can remove the lenses and maybe the tv will look ok maybe not. I have read where some have had there repaired and now they see vertical lines in the screen. This seems to be a quike fix by removing the melted lens. Cool A.
I had whole redish/pinkish screen on my 50v500 starting a few days ago, then I read through each of the threads on this site for the samilar problems on my model. I found TVtechmaniac's solution (pasted below) solved my problem. Thank you TVtechmaniac!
Enter the I2C Service Menu, be sure the power is OFF. 1.On the front control panel, press and hold the INPUT button. 2.Then press the POWER button for two seconds. 3.You may keep the INPUT button depressed until you see the OSD with the Service Menu displayed. 4.If you don't see the service menu, please repeat Process making sure you wait until the Power blinking LED stops. 5.Execute the Memory Initialize operation after the adjustment values have been written on a sheet of paper. Highlight “MEMORY INTI”, arrow to the right andholdthe button to the right (approx 5 sec.) until a check mark appears in the box.This activates the Memory Initialization. 6.After the Memory initialize operation has finished (10~15 sec, the channel will revert to CH 3.) the pink image symptom should be fixed. 7.Write back the adjustment values from your notes to their respective adjustment parameters in the adjustment mode. (In other words, set the Data Values back to the the Data values written down before the Memory Initialization procedure). NOTE: Make sure the SELECT Button is pressed on remote after every change to the values. Failure to do so will result in the data values not being changed. 8.Exit I2C menu. Press exit repeatedly until you go back to the normal picture. 9.Turn the set off-on andConfirm the picture remains in a good condition. BE SURE TO COPY DOWN DATA SETTINGS BEFORE INITIALIZING I2C SETTINGS
We had the same problem and the infamous "red cloud" is a light engine defect and Hitachi knows about it. After calling Hitachis Customer Relations Department (not customer service) they referred us to a local Hitachi dealer that diagnosed the problem in less than a minute as a "light engine defect". We called Hitachi back and once they confirmed this with the dealer, they shipped the part to the dealer and the tech came out and installed it...looks like brand new TV. Here's the deal though, when you first call Hitachi, they will act like they've never heard of the problem until you have theTV looked at. They will pay for the part...$1500 but they will ask you to pay the install. Our install was $400...worth it to us on a $3600 TV. Be sure and call the Hitachi customer relations department and not regular customer service...you will get no where with them. The Customer Relations Department # is 800-654-7013. Good Luck!