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the agitator should pull straight up, you may have to twist it back and forth as you pull upward. when you put it back on make sure its all the way down and in place, this may be the reason your clothes are getting stuck under it.
there is a bolt under the fabric softner dispenser (if you have one) if not, its a plastic cap on the top of your agitator which pops off by hand or a butter knife.. then there is a bolt under there that holds the unit down..grap the bottom of your agitator and loosen the bolt and remove it...then lift up carefully on the whole thing..careful not to loose the seal and bolt to put the agitator back in place....good luck..
you can remove the agitator. there are 3 steps to this. 1.take off the top plastic part of the agitator. 2 remove secondary plastic piece from inside of agitator 3. there will be a 7/16 bolt inside and will be deep so you will need a long extension to reach it. hold the fins of the agitator and remove the bolt with a ratchet. once the bolt is out you will be able to lift the agitator up.
yes, remove the softener dispenser at the top of the agitator and there is a bolt there that is holding the agitator assembly. if you remove that bolt, the whole piece can be pull out and you can remove the clothe that was stuck in there.
On a MAV6000, you should be able to pop off the fabric softner cap, remove the fabric softner cup underneath, and finally remove the bolt underneath to lift up the agitator. (rocking the cap back and forth is usually the best method)