- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
you means wipe paper toner will missing up ???
like this is you fixing assembly spoil need change it, try to open you machine door right hand side ,hten see got any pieces plastics are dropping down at iron plate bottom side.
see this part should got something pieces drop down to bottom iron plate if them are spoiled..
Does it still print ok? To troubleshoot you should try to copy from the glass and through the automatic document feeder to make sure it is a problem with the scanner and not a piece of paper blocking the scanning path.
PLACE A PLAIN PIECE OF WHITE PAPER IN MACHINE AND TAKE A COPY. IF NO LINES ARE ON IT THEN THE LINES ARE COMING FROM THE MACHINE THAT IS SENDING TO YOU BUT IF U DO HAVE THE LINES THEN PRINT HEAD IS PROBABLY FAULTY OR DIRTY.
a) If possible remove the drum unit and see if there is a paper stuck in the drum unit.
To remove the drum unit first open the front and right door. Then remove the toner holder(green lock).
Then pull the drum unit out from the front of the machine(press the lock).
b) How many prints(copies) has the drum made ?
The life is 60000.If it has crossed its life replace it along with the developer.
If the tonner has gone old please take it out and shake if for atleast 2 to 3 minutes before putting it back and takng printouts. The issue would resolve but its a temporariy fix as you would require to change the tonner .
toner, charge or dev not in position or of cause we could go for upside down original, my guess toner 75% Carona/charge roller 20%, 4% Dev unit outa position, 1% blank original.....hows that for 20 years summed up on white paper;)
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by
holding it with both hands and pulling firmly. The goal is to keep the
paper from tearing. If several pieces are jammed together, try pulling
out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
this step especially if the jam message comes up repeatedly without any
obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or
ink cartridge and paper trays, close any doors you opened and turn the
printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
a piece of thick paper, for example photo paper and press the resume
button (may be diffrent button on diffrent models) a few times to the
printer picks up the paper and puts it through the machine.
if the lines on the copies happen only when you use the doc feeder then you have something on the small slot glass if you put the document on the glass and make a copy if there is still a line it is probably the drum
I had this problems and did everything suggested on here. Installed firmware update (which just changed the error message - didn't get rid of it), removed paper, changed size, replaced paper, tried new cartridge. Nothing worked. Finally found a tiny piece of paper that must have been blocking the sensor. It was on the left side near where the power cable is. It was less than an inch square. Got it out with some tweezers and problem solved.