Question about HP OfficeJet G85 All-In-One InkJet Printer

2 Answers

Printer Cartridges My HP G85 printer is constantly displaying the message, remove and check color cartridges. I have repeatedly checked the cartridges. I have not run out of ink but the printer is still displaying that message and it is still not printing any of my documents. Could you please help me? Thank you.

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I had to just unplug & do the test page again- mine did this when I replaced the color cart.

Posted on Jan 31, 2007

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  • 27 Answers

Since this is an all-in-one. It could be any of the following: A software glitch since these are software driven. Check HP for updates. A clogged nozzle on the cartridge- try cleaning the cartridge print nozzle with a foam tip swap or coffee filter soaked with ink jet cleaner or 90% isopropyl alcohol. Try a different cartridge. Try cleaning the contacts. Try using the HP image zone software. Go to Setup, Tools, and Clean print cartridge. Worst case scenario bad flex cable or board.

Posted on Jan 29, 2007

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1 Answer

Have an HP PSC 1510 printer. I put in a new genuine HP Tri-Color (93) printer cartridge as I usually do and the "Check Printer" cartridge started flashing. Also flashing on the printer is the...


Problem After you install a print cartridge, one of the following messages appears on the color graphics display:
  • Incorrect Print Cartridge
  • Incompatible Print Cartridge
  • Problem with the Print Cartridge
  • Remove and Check [color / black or photo] Cartridge
  • [Tri-color / Black or Photo] Print Cartridge Inserted Now is Not Intended for Use in This Printer

NOTE: In the procedures below, the "problem" cartridge is the one identified by the message on the color graphics display. If the message does not specify a cartridge, perform the procedures on both cartridges. Step 1: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
  1. Make sure the printer is on. Press the Power button if it is not lit.
  2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.
  3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge
  4. Slide the cartridge out and inspect it:
    CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzlesc00211537.gif 1 - Copper electrical contacts 2 - Nozzles
    • Check the electrical contacts for debris.
    • Make sure all the clear nozzle protective tape has been removed.
      CAUTION: Do not attempt to remove the copper electrical strip! Figure 3: Removing the clear nozzle protective tape
    • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
  5. If the cartridge is compatible, reinstall it in the printer:
    • Cartridges marked with a triangle go into the left carriage slot.
    • Cartridges marked with a square or pentagon go into the right carriage slot.

Step 2: Clean the problem cartridge contacts
  1. Gather the following items to clean the cartridge and carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the product cover and wait until the carriage is idle and silent.
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
    NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  4. Unplug the product from the electrical outlet.
  5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Clean the cartridge contacts.
    CAUTION: Do not touch the ink nozzles.
  7. Clean the contacts in the carriage, inside the product.
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Reinstall the cartridge.
  10. Reconnect the product to the electrical outlet.
  11. Close the product cover.
Step 3: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

Call HP if the cartridge is covered under warranty to replace the cartridge
or its time for a new printer


Apr 04, 2011 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

HP printer all-in-one model2410xphotosnart keeps giving me the message to remove and check print cartridges which I have done and both are full. Will not stop blinking and when trying to print makes...


Welcome to Fixya

This means the the printer cannot determine which cartridge is causing the error. Make sure that you are using original HP cartridges.

Please see troubleshooting procedure below:
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts. Click here to see how.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.
  3. If replacing cartridges fails to correct the problem, click the link at the top of this page to contact HP.
Thank you for using Fixya!

If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

Apr 03, 2011 | HP Office Equipment & Supplies

1 Answer

We do not ever use color - how do i bypass the message about removing and checking color cartridge


try unplugging printer for a bit letting it reset to default factory settings. If that does not work remove the color cartridges and check for obstructions dried ink etc at extraction point.

Nov 23, 2010 | HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

HP G85xi remove and check color cartridge message


Hi you can remove your Printer cartage and look see
ink points (dots) you can erase ink point and reattach your cartage your printer its Ready to use.

Jul 06, 2017 | HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

I have purchased several color cartridges this past week for my HP Officejet 85Xi and I keep getting the message to remove and check color cartridge. I do that and I've even cleaned it with a damp towel....


Did you remove the seal from the cartridges before you put them in? Double check each cartridge. Are these genuine HP cartridges? Many people believe you can substitute 3rd party cartridges or fill the original with brand X ink. My experience has been such that I will not waste my time with non-genuine cartridges.

Thanks for posting your question at FixYa.com

Dec 23, 2009 | HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

Remove & check cartridge message


What you could try do is to remove both cartridges, close cartridges cover
Unplug printer for awhile, at least 30 minutes
Plug in printer and wait until printer stop
Reinstall both cartridges
This is to let the printer reset and do a new installation of ink cartridges

Feb 20, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Can I use the printer without a color cartridge.


No, I've never found one. HP wants you to buy those expensive cartridges. However, you can just leave the empty color in place and ignore the message. It will not print at all without a cartridge in it. When you print black, make sure you set it in your printer options to print from the black cartridge only (there are blacks that use some color in them). Or you can get a black only printer. Hope that helps. If so, would you rate this solution? Thanks!

Sep 09, 2008 | HP OfficeJet G85 All-In-One InkJet Printer

2 Answers

Hp psc2410xi


The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

    Aug 12, 2008 | HP LaserJet 5L Printer

    3 Answers

    HP G85 All says remove and check color cartridge and prints only green/blue color


    This is a known issue on this machine. What I do is open the printer as if replacing the cartridge and allow the cartridge holder to move to the exchange position. Then I unplug the power cable from the back and close the printer again. Keeping your finger on the power button, plug in the power cable again. Keep the button pressed for about 10 seconds, allowing the error flag to reset. Switch on again and wait for the initialise to finsh. It sometimes takes another 5 minutes for the message to disappear but it should go eventually.

    Mar 06, 2008 | HP OfficeJet G85 All-In-One InkJet Printer

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