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Re: MP970 - cannot scan

This happened suddenly: To activate MP970 scanner, I went to Photoshop Elements > File > import as I usually do to scan, but import and export are grayed down so that I cannot activate scanner. I have tried everything I know, including reinstalling the CD software. I am in the middle of producing an important newsletter, so please advise as soon as possible. Thank you.

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The drivers of scanner un-installed, re-install the drivers and prefeably application too.

Posted on Dec 01, 2008

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Do a system restore to a date before you had this problem for the first time, this should sort it out.

Posted on Dec 01, 2008

  • Ginko
    Ginko Dec 01, 2008

    To start unplug all power cords from computer and scanner, and also USB from scnner. If computer is a laptop also remove the battery. Wait 10 minutes and connect everything together.
    This may not fix the problem but it is a necessary step in troubleshooting.
    Test again the scanner after re connecting.

    If you have Windows XP follow instructions here to do system restore: How to perform System Restore on Windows.

    On Vista see:System Restore: frequently asked questions - Windows Vista Help.

    If that does not work, reinstall again the scanner drivers using the software CD. Take care to start software installation with scanner USB cable unplugged.


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How do I get Photoshop CC 64 bit to import scans from my Epson 4990 scanner?


you have to download 64bit driver for printer and install that. if not work you have to copy and paste manually files to plugins folder

Sep 13, 2014 | Office Equipment & Supplies

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Every time I try to open the program, I'm getting this: Adobe Photoshop Elements 6.0 (Editor) has stopped working. Windows can check online for solution to the problem. Check online for a solution and...


Do Solution 1 first, then try Solution 2. Proceed to Solution 3 only if you wish to operate your device directly from within Photoshop or Photoshop Elements Editor.
Solution 1: Disable the TWAIN plug-in. Photoshop and Photoshop Elements Editor do not load plug-ins whose file name begins with a tilde (~). Rename the TWAIN plug-in to prevent Photoshop and Photoshop Elements Editor from loading it.
To disable the TWAIN plug-in:
  1. Do one of the following:
    • If you are using a 32-bit edition of Windows:
      Photoshop CS4: Navigate to C:\Program Files\Adobe\Adobe Photoshop CS4\Plug-Ins\Import-Export\
      Photoshop CS5: Navigate to C:\Program Files\Adobe\Adobe Photoshop CS5\Plug-Ins\Import-Export\
      Photoshop Elements 6.0 Editor: Navigate to C:\Program Files\Adobe\Photoshop Elements 6.0\Plug-Ins\Import-Export\
    • If you are using a 64-bit edition of Windows:
      Photoshop CS4: Navigate to C:\Program Files (x86)\Adobe\Adobe Photoshop CS4\Plug-Ins\Import-Export\
      Photoshop CS5: Navigate to C:\Program Files (x86)\Adobe\Adobe Photoshop CS5\Plug-Ins\Import-Export\
      Photoshop Elements 6.0 Editor: Navigate to C:\Program Files (x86)\Adobe\Photoshop Elements 6.0\Plug-Ins\Import-Export\
    Note: If you do not know which edition of Windows you are using, see Determine whether your computer is running a 32-bit or a 64-bit edition of Windows (kb407673).
  2. Rename Twain_32.8BA to ~Twain_32.8BA. (You may not see the filename extension .8BA.)
When the TWAIN plug-in is disabled, you cannot operate your device by choosing File > Import > [Device name] in Photoshop or Photoshop Elements.
If you do not wish to operate your device directly from within Photoshop or Photoshop Elements, then you can use other software -- such as the software that came with the device, the Windows Scanner And Camera Wizard, or Windows Photo Gallery -- to operate the device and save image files from the device. (For instructions, see the documentation for the other software.) Then you can open those files in Photoshop or Photoshop Elements.
Solution 2: Disable older scanner files in Windows. If Solution 1 does not solve the problem, open the C:/WINDOWS/Twain_32 folder and move all files in that folder except the wiatwain.ds file to another location. Older scanning files in this folder can cause problems with more recent drivers and applications.
If you would like to operate your device directly from within Photoshop or Photoshop Elements, then proceed to Solution 3.
Solution 3: Troubleshoot installed drivers and re-enable the TWAIN plug-in. If you use a scanner, all-in-one printer, or another TWAIN-compatible device on your system, then the device's driver may be out-of-date. Download the latest version of the driver for your device from the manufacturer's website. Follow the manufacturer's instructions to install the driver. (If you have more than one TWAIN-compatible device, then download and install the latest driver for each device.)
After you have installed the latest driver for each device, re-enable the TWAIN plug-in and restart Photoshop or Photoshop Elements.
To re-enable the TWAIN plug-in:
  1. Do one of the following:
    • If you are using a 32-bit edition of Windows:
      Photoshop CS4: Navigate to C:\Program Files\Adobe\Adobe Photoshop CS4\Plug-Ins\Import-Export\
      Photoshop CS5: Navigate to C:\Program Files\Adobe\Adobe Photoshop CS5\Plug-Ins\Import-Export\
      Photoshop Elements 6.0 Editor: Navigate to C:\Program Files\Adobe\Photoshop Elements 6.0\Plug-Ins\Import-Export\
    • If you are using a 64-bit edition of Windows:
      Photoshop CS4: Navigate to C:\Program Files (x86)\Adobe\Adobe Photoshop CS4\Plug-Ins\Import-Export\
      Photoshop CS5: Navigate to C:\Program Files (x86)\Adobe\Adobe Photoshop CS5\Plug-Ins\Import-Export\
      Photoshop Elements 6.0 Editor: Navigate to C:\Program Files (x86)\Adobe\Photoshop Elements 6.0\Plug-Ins\Import-Export\
    Note: If you do not know which edition of Windows you are using, see Determine whether your computer is running a 32-bit or a 64-bit edition of Windows (kb407673).
  2. Rename ~Twain_32.8BA to Twain_32.8BA. (You may not see the file name extension .8BA.)
If Photoshop or Photoshop Elements successfully starts with the TWAIN plug-in enabled, then you can operate your device by choosing File > Import > [Device name].
If Photoshop or Photoshop Elements fails to start, then the driver for one or more TWAIN-compatible devices that you no longer have or no longer use may be causing the problem. (A driver will remain on the computer even after you disconnect a device.) Identify each device that you do not use, and then follow the manufacturer's instructions to completely remove each device's driver.
After you remove the driver for each device that you do not use, restart Photoshop.
If Photoshop or Photoshop Elements still fails to start, then the driver for one or more of the devices that you currently use is incompatible with the TWAIN plug-in. In that case, disable the TWAIN plug-in (see Solution 1: Disable the TWAIN plug-in) and leave it disabled. (You may also wish to periodically check the device manufacturer's website for driver updates. If an updated driver becomes available, then repeat this solution.)

Jul 31, 2010 | Adobe Photoshop 6.0 for PC

1 Answer

How do i select the destination of a scanned file ie photoshop using epson scanner tx550


Firstly, the best way to get more from the scanner is to use it via an image application which is twain compatible e.g. serif photoplus, photoshop or gimp. Run the program, click file, then either aquire or import depending on the application you are using, the twain will then start the scanner software, use the scanner software as shown in the manual and this will produce the scanned image in e.g. photoshop. Click file on the program and click save as. This will give you the opportunity to save the file either onto the internal hard drive or an external memory stick etc. hope this helps

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3 Answers

How can I scan from my scanner to my computer


Of course scanner have it's own freeware software provided with driver & software for your scanner with all operating system required.
Run the Disc to install a program with the drivers also to let you scan documents, pictures, & etc...
All the setting are there to know how to scan.... First Preview it then scan and it will send to your driver (destination folder) where it saves the files.
Good luck!

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Hi I have a Cannon MP 160 how do I get the doco to scan?


so simple
open the photoshop then click import then usb scanner then it will open the scanner window

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2 Answers

Send scanned document too the computer


For this issue that you are having. You need to have the printer connected to your network. You need to have the manual for the printer setup. Once it is connected to your network. You will be assigning an IP address for the printer. You need to add it on your printer list using its ip address. Once connected, try to go to the printer itself. Look at the menu and look for the scan folder. The scan folder must contain the ip address of the computer you are sending the copy to and also the exact location of the folder it will be saved. Onced setup, all you have to do is to press the scan button then it will automatically save it to your preferred computer folder. Please be also noted about the file formats that your scanner will create. Usually, people uses jpg,jpeg but i recommend .Tiff cause it won't loose the quality of the scanned picture or document

Sep 05, 2009 | HP J4680 Office Jet All-In-One Printer

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I can print from the scanner, but it wont scan on to pc


Well, more details are needed here. But to start, uninstall any scaning software you got. Then install the Software package from the HP website. Then try again using this software and be sure to follow the step by step installation on the screen. If you have photoshop installed or some smiliar software, you could try to use the Acquire/Import from TWAIN option... should be in the file menu somewhere. This will try to import your scan in photoshop or your software directly. If it's still not working, give us more information about what happens, what you did to solve your problem so far.

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1 Answer

Scanned image is yellowish


which software is running with this scanner.

Plz check the settings for this software, i think it might be setting problem of this scanner software.

Try to scan the photo in photoshop where u will watch the setting of this software.

Open Photoshop-File-Import-then Acquire Image
Here you will find the settings.

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Scanner??


simple go to photoshop
in file menu import and go to scanner
then scan and thats all.

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From Import to Scan


Reinstall software and drivers of your scanner. Thank you.

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