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Re: MP970 - cannot scan

This happened suddenly: To activate MP970 scanner, I went to Photoshop Elements > File > import as I usually do to scan, but import and export are grayed down so that I cannot activate scanner. I have tried everything I know, including reinstalling the CD software. I am in the middle of producing an important newsletter, so please advise as soon as possible. Thank you.

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  • Master
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The drivers of scanner un-installed, re-install the drivers and prefeably application too.

Posted on Dec 01, 2008

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  • Scanners Master
  • 19,396 Answers

Do a system restore to a date before you had this problem for the first time, this should sort it out.

Posted on Dec 01, 2008

  • Ginko
    Ginko Dec 01, 2008

    To start unplug all power cords from computer and scanner, and also USB from scnner. If computer is a laptop also remove the battery. Wait 10 minutes and connect everything together.
    This may not fix the problem but it is a necessary step in troubleshooting.
    Test again the scanner after re connecting.

    If you have Windows XP follow instructions here to do system restore: How to perform System Restore on Windows.

    On Vista see:System Restore: frequently asked questions - Windows Vista Help.

    If that does not work, reinstall again the scanner drivers using the software CD. Take care to start software installation with scanner USB cable unplugged.


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Which type of scanner are you using.

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