Question about HP Photosmart 3310 Printer

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HP Photosmart 3310 All-in-One Won't print black since HP Update

Just returned from 2 weeks holidays and was looking through all the emails and printed out ... black working .... saw that there was a HP Update, did the update and now Black will not print. Have replaced the cartridge with a new Genuine HP Cartridge and still no black. Think it has something to do with the Update that was installed because it seems that there are a lot of people with the same problem. How to fix it?????

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  • jennkol2 Dec 01, 2008

    Thanks Jacklee366, I am in Australia and they do not seem to have that here, but I have just logged it through an email, so it will just be a case of sitting and waiting. I am a bit peeved because my son needed to take some copies of some snaps we took recently for his Show and Tell tomorrow and it won't be the same without the"Happy Snaps".....

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If you go on to the hp website you can chat to them live they will help you

Posted on Dec 01, 2008

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Duplex Option not installed error with HP PhotoSmart 3310 Full Feature software. Installed all patches. HP Diagnostics indicates duplexer installed but won't allow me to configure this in Printer...


Welcome to Fixya

Double check the settings first. See procedure below:

1.
Go to your PC's Print dialog box and click on Properties. 2. Click on the Printing Shortcuts tab, and select Two-sided (Duplex) Printing from the drop-down menu.
3. Select Automatic from the Print on both sides drop-down menu. See pic below:

elix0411_56.jpg

You may try to install the patch for duplex printing. Please see related issue.

Thank you for using Fixya!

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The black ink on my HP Photosmart 3310 printer does not print. All the colour cartridges print with no problems.


Black printer ink in HP Photosmart may fail to be recognized by the printer. Most times an error message will be sent indicating that something is wrong with the black print cartridge. Sometimes the printer may accept to print with the black ink, but the printouts may have horizontal lines and very illegible letters. In such a case a manual cleaning of the print head should be carried out. In doing the manual cleaning, one should spray Windex heavily on paper towel and wipe off the surface of the print head.




Sep 14, 2010 | HP Photosmart 3310 Printer

1 Answer

Not printing black


Verification of color out – happens only after keeping the unit idle for quite some time.
1. Print self-test report
2. Are the cartridges out of ink – check ink levels
3. check self-test report patterns (missing lines or streaked bars)
4. Look for missing colors or ink smears.
5. Was this issue showing up because of any one single color?
6. Was it stored in a warm environment (Stored under direct sunlight?)
7. Manual Cleaning & Cleaning from Driver
Print a extended self-test report,
On the HP All-in-One control panel, press and hold the OK and Cancel buttons simultaneously and then release. An extended self-test report prints. You will get all the information of your cartridges. Good Luck

Aug 18, 2008 | HP Photosmart 3310 Printer

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Won't print black


check to see you still have black ink in your box

Apr 12, 2008 | HP Photosmart 3310 Printer

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HP Photosmart 3310 All in ONe - only prints partial


Uninstall the Printer software, all of it via ADD/REMOVE programs, then go to device manager and un-install the printer, plus physically un-install it.

re-0install everything fresh and in the printer software, turn off any options to auto update. If the printers working fine then you dont really need the update.

If it aint broke, dont fix it.

If its under warranty, contact HP or check there site, i'll bet theres other people with similar issues, there may be a fix.

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I put new cartridges in and tried to recalibrate as mentioned by someone on the board. Can anyone help, please?

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1 Answer

HP Photosmart 3310 All iN One Printer


Try taking out the ink cartdridge and looking at the contacts where the ink cartdridge meets te cradle, sometimes ink gunks up on the carasel and allthough you change it out, the gunk stays there and just block the new one put in. wear latex gloves when doing this, Black ink is pesky on the skin.

Also, just might want to check the printer settings and be sure it isnt set to print in greyscale.

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