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When sending a fax out, they are being recieved all black, our customers can not read them

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It sounds like you have a bad scanner block. Serious problem.

Posted on Dec 01, 2008

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Posted on Jan 02, 2017

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I am getting a white line down the entire page


Is it when u send or recieve faxes!If on sending(open the part where u put in the faxes to sent!U will see a big black roller and under that a small black one,undeer that a long strip of glass,make sure that there's no marks of any kind on the glass!If recieving it might be on the fax that is sending the fax!Good Luck!

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My fax keeps saying check paper, why? I cant recieve faxes but can send them, please help.


you will need a technician to inspect the paper feed mechanism. feed rollers worn, bad sensor or paper scrap in unit. difficult for customer to get into unit.

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1 Answer

Black pages on every fax I send


Is sounds like your exposure lamp is not coming on, put an original in the machine and make a copy, if you look where the original is coming out, you should be able to see a light illuminatig the original so the scanner can read the image. If this lamp is not coming on you will get a very dark to black image.
If it is just locked up is may be as easy as this. Turn off and unplug the machine for a couple of minutes, reconnect and power up the machine, make a copy. as the machins uses the same parts to copy you should see the result of your efforts.
If the copy look good, try a test fax to someone, and call them for confirmation.

If this doesn't fix the problem, then I suspect the exposure lamp unit has failed.

Hope this is of some help.

Apr 17, 2009 | Brother IntelliFAX 770 Plain Paper Thermal...

1 Answer

BLACK LINE IN MIDDLE OF PAPER


Open the doc feeder and clean the scanner glass.

Mar 05, 2009 | Brother IntelliFAX 775 Plain Paper Thermal...

2 Answers

Brother intellifax 4750e


if the copy comes out black and/or sends black the Contact Image Sensor in the scanner may be needed.
Hope that helps...

Jun 17, 2008 | Brother IntelliFAX 4750 Plain Paper Laser...

1 Answer

Can recieve well, sends all black


The scanner is not receiving light. That is either because paper is covering the scanner, or the scanner light source is not working. In this case, make sure the connections are in place, if so, replace the scanner.

Feb 26, 2008 | Brother IntelliFAX 1270E Plain Paper Fax

1 Answer

Recipient receives a black page


What happens when you make a copy on your machine?

Dec 11, 2007 | Sharp UX 300 Plain Paper Thermal transfer...

2 Answers

Recieve but not send


Is your handset plugged in the right hole. Customers occasionally plug the handset in the hole marked ext.

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