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It's important to find the model number to be able to find the correct manual. Below is a link to FAQ's about Taylor body fat scales.
If you do a google search for "taylor body fat scale" you will see a list of a few models. Examine each to see if one of them is the same as yours. Taylor USA FAQs Scales
Searches related to Taylor body fat scale model number location
Sounds like it wasn't initialized, even though it says Er 4 instead of Er 0... According to my manual, to (re)initialize it and reset it to zero, tap the platform lightly. It should show zeroes running across the display for a second or two, then show all zeroes and turn off. It should be re-initialized...
Error Codes for the 5757 (according to my manual):
Er 0 Initialization error (remedy described above)
Er 1 Instability error (step off the scale, then back on)
Er 2 Overload warning (registering weight beyond the 440 pound max)
Er 3 Contact error (body impedance beyond technical limit - try dampening feet and try again for better contact)
Er 4 Bodyfat error (bodyfat percentage is beyond range - try dampening feet and try again for better contact)
Er 5 Bodywater error (bodywater percentage is beyond range - try dampening feet and try again for better contact)