Question about GE XL1800 1100 Watts Microwave Oven

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Microwave won't work. The time is frozen, buttons dont work.

I have a Sharp R-395 microwave. In the last month it has stopped working 3 times. The time is frozen on when I tried to use it. The buttons dont work and the light inside doesnt come on. The only way to get it to work is to turn the power off. (It is in a wall unit and the power cord is behind the oven.)

Any suggestions would be greatly appreciated! :)

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  • rbu76911 Dec 02, 2008

    no definately no spray cleaner involved. It was only purchased on 1/7/08 so the buttons shouldn't be worn out yet!

    I email sharp and they say it's a power surge from other appliances like fridges etc that is shorting it out and it is not a problem with the microwave. It is only plugged in with the oven so I am still not sure what to believe???

  • William Miller
    William Miller May 11, 2010

    Is it possible that some spray cleaner accidentally got into the controls?

    Direct spraying of cleaners on the keypad and steam from the
    cooktop can damage the controls.



    Always spray non-ammonia cleaner on a
    soft cloth (not a paper towel which can scratch) and gently wipe the keypad.



    Always use
    the vent fan when cooking on the stove top to keep heat, steam, and grease out of the controls.


    If it does not dry out over time, it may need to be manually dried or blown out.

    The keypad may be damaged or worn out, or control unit may be damaged.

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  • GE Master
  • 8,820 Answers

I have over 20 years experience with microwaves and over 25 with all other electronics, and I'll have to say it sounds to me also like some kind of power surge "scrambling" its "brains".

Or possibly its power is being interrupted for a fraction of a second and having the same effect.

A microwave should really be on its own circuit breaker.

Microwave ovens, refrigerators, toasters, and electric ovens are very high current devices.

There are power line (mains) surges created when they cycle on and off.

If the microwave can't be on its own breaker, then maybe you can try a power strip with a surge suppressor, or better yet, a power strip with a surge suppressor and a built-in noise filter.

Or it may be that there is a subtle bad connection on the circuit board or at the fuse holder.

These kinds of problems are difficult to diagnose, and even harder to do remotely. Especially since I'm in the US! *grin*

I would strongly suggest that if you can't cure this with a surge strip or similar, please carefully document when and how it fails, then while it is in a failed state, open the door (to keep it from starting on its own) and call Sharp customer service at 1300 13 50 22.

Or you could visit here and click on Service Centre Location search.

You should have a one year warranty, so you should get in touch with a Sharp-authorized repair center.

An over the range type will include home visits in the warranty, but not if it's a counter top model.

You'd have to take that type to the shop yourself, and of course that would mean unplugging it, which would reset it, and the repairman may never see if fail.

If you wait too long, your warranty will be expired, so I'd get in touch with the shop.

Good luck.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Dec 02, 2008

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