Question about HP Office Equipment & Supplies
When the white light moves to the buttom it jams and makes a cracking sound.when i tun it of and oo the noise continues please help.
Posted by Anonymous on
A jammed or broken tooth on a gear will cause cracking sound. And will continue until you shut off power. The reason the sound continues is because it's still in the process of scanning and hasn't reached the white tape which the sensor senses to return to the finished position. An HP scanjet just as its printers don't have a sensor to stop the carriage from moving until the job is completed. Further use will ultimately cause a loud pop and cause further damage.
Posted on May 18, 2018
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Posted on Jan 02, 2017
From the HP website, on the G2410 support and drivers page: "If what you were looking for is not listed, then it is not available for downloading from the web in this OS and language" In short, you are SOL. You could try the Windows XP drivers (they'd be the closest match), but your mileage may vary. A lot. I've tried tricks such as this before with HP products with little success.
Posted on Feb 28, 2009
If you are scanning via software then the software could be looking for a smaller image. Check the preview and adjust the size as necessary.
Posted on Apr 30, 2009
I tried all the "decent" uninstall solutions like running HP's Level 1-4 Uninstall batch files. HP's installation software still insisted that parts were already installed. Then, with the scanner connected, the installation software got into competition with Windows also trying to install the driver. The reinstallation was no good. Solution Center wouldn't even start, preposterously announcing that it couldn't find the scanner!
When you have a reliable clone of your c:\ drive you can try daring solutions. Such as this:
1. Search the c:\ drive for files and folder with "Hewlett" or "HP" in their names. Kill them all.
2. Search the registry for keys with "Hewlett" visible or buried. Kill them all.
After 1 & 2, reinstallation worked smoothly. And my computer still works! The only evidence of the violence is an undeletable file 3963d.rbf now in c:\Config.Msi. I will report back if serious computer problems arise.
The point is that manual uninstall is possible and none of the elements are in hidden places. Someone else can determine whether both file and key deletions are necessary and exactly which ones.
Posted on Aug 09, 2009
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