Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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WD Passport Elite 320 - won't install autobackup launcher

I think I originally posted this question in the wrong category, so forgive the repetition . .
I just bought the 320 GB Western Digital My Passport Elite and tried to install on my new HP laptop which runs Windows Vista-64. I tried to install the autobackup launcher. Now when I go to the "Anywhere Backup," I am getting an error message "MemeoBackup Launcher has stopped working." Is this an incompatability issue? I've tried troubleshooting for the past two hours. The troubleshooting steps on their website are too techincal for me, and I don't want to screw up my laptop with all of my work files on it. I'm lost. Can anyone explain this problem and solution in simple terms? SO FRUSTRATING!

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  • mhanno Feb 20, 2009

    Whenever I launch the sync application on my 250GB Passport hard drive I get a "has stopped working" error msg.

  • khuynh77 Mar 03, 2009

    I ran the setup....still "Error Starting WD Anywhere Backup Launcher" What else should I do? & also the MoiNet would not install on my Vista 64 laptop because it's for 32bit. Please help

  • Anonymous Mar 10, 2009

    I followed your solution fxrphoto, but still did not work. What should I do. I even reinstall the externarl hd, & still did not work

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I just spoke to WD support...here is how to solve your problem:( I had the same problem and it works great now)
1. Connect your WD ext. drive.
2. Click open Computer.
3. Double click open the WD blue icon.
4. Double click open WD_Windows Tools.
5. Double click open WD drive manager.
6. Double click open the Setup icon for Vista 64 (the other icon
is for x86 windows)
run the setup and it will take care of your problem. enjoy!

Posted on Mar 01, 2009

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The problems is this: at this point, Western Digital is not supporting Vista 64-bit with any of their related software. Granted, some things will still work while using the 32-bit version, but some won't, and the backup software is a prime example of the latter.

You might try downloading the latest version of the software from here:

http://support.wdc.com/product/download.asp?groupid=204&lang=en

Chances are, it will still barf, but it can't hurt to try it out. An alternative is to use another backup application; the one included with Vista ought to work. I wish I had better news, and believe me, as a user of both XP 64 and Vista 64, I feel your pain.

Cheers

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