Question about Canon PowerShot A520 Digital Camera

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Stuck Lens, Beeping, Auto Turn-Off

My PowerShot A520 was knocked off my bookcase by one of my cats exactly a week ago, and the zoom is stuck midway. The batteries are fully charged, but when I turn the camera on it just goes to the "Canon" welcome screen for about 17 seconds and makes a little beeping noise, then turns off atomatically. The lens does not extend or retract. I am not able to view my saved pictures or take any new ones, the only visual my camera will give is the Canon welcome screen and then turns off. I'm hesitant to try to puch or pull the lens out, it barely budges and I'm afraid I'll make it worse. When I plug it into the computer, it isn't recognized and it does the exact same thing as it does when it's not connected. I don't know where the box is with the instructions, etc., all I have is the camera and USB cord, because technically this is my mom's camera but I'm the only one who uses it (or knows how to use it). Please, I need some assistance right away, I'm on my school's yearbook staff as head photographer and I need this camera fixed as cheaply and risk-free as possible, so any and all help is very much appreciated.

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  • HipPocket Dec 27, 2007

    My A520 was dropped by a grandson while it was in Auto mode,lens extended. It is stuck there no matter how many fresh batteries I have tried. I am leaving for Mexico in 4 days and need a quick fix or I am going to but that Panasonic 10x optical zoom unit. Otherwise I love this Canon.

    Dan in the Rockies.... HELP!!!

  • Dude its ktx Jul 12, 2008

    a simila problem happened to me. my camera isnt a year old yet and i purchased it from best buy around christmas time. i dropped it lens extended and it stays mid-extended all the time now, when i turn it on the welcome page comes up with it reading lens error. do i still have a warranty on this?

  • Anonymous Jul 18, 2008


  • whoastepback Aug 05, 2008

    Same here. I dropped it on the lens and I accedently pushed it more, its just popping out a little bit now, and i have charged the batteries and put them in, I turn it on its makes the sounds with the screen canon, then its beeps 6 times and shuts off? Help me

  • Anonymous Mar 11, 2009

    Same thing happened to my camera which I bought in December 2005. It was never abused. I did not hit, bumped or drop it. I was walking with the lens extended and it juts made that beeping sound. I sent it back to Canon and they offered to repair for about $96.00 They also offered like a loyalty coupon to upgrade to a A580 for just about $95.00 Still I don't want to spend that much so I'll keep looking for the best deal.



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I bought a Kodak Easyshare digital camera and i havent had it for a year yet. i bought it from best buy in wilkes-barre Pa. I dropped my camera lens extended and the lens stays mid-way extended and will only show the welcome screen when turned on. then about 10 secs later it reads lens error. i was wondering iif the warranty will still work?

Posted on Jul 12, 2008


Did you get the E18 error message?

Posted on May 30, 2007

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The same thing happened to me. It was my wife's camera so I bought her a new one and planned to send the damaged camera in for warranty repair. I took the batteries out and put it back in the box. About 5 months later, just as I was planning to ship it to Canon, I thought I would put batteries back in it and see what happened. It started working and has worked since. Ron

Posted on Feb 11, 2007

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