Question about Maytag Neptune MDE5500AY Electric Dryer

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Dryer Drum Wont Rotate

I have Maytag Neptune front loading dryer and the drum does not rotate when the dryer comes on. The heater is working fine.

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Did you check to see if the belt was not broke? if not possibly the motor went out.hope this helps

Posted on Dec 01, 2008

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Posted on Jan 02, 2017

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The drum baffle screw has unscrewed itself and the head is thumping against the inside top panel. Pull door, lift lid, rotate drum to find screw sticking out and tighten.

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Check the drive belt and belt tensioner. From the way you describe it, the belt is loose and with a load in the drum, it will not rotate due to belt slipping.

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a bearing in the back for your drum sounds like what you describe. It needs to be taken apart and the bearing lubricated with high temp grease

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Changing the drum rollers on a Maytag MDE4000AYW Neptune Dryer..


The instructions above are perfect for most Maytag Dryers, but the Neptune MDE4000AYW is built differently from most. To open it, undo the two screws that run through the door hinges, and remove the door, then undo the two other screws that are on the opposite side of the doorway. With these four screws out, you can lift the front panel UP and out. Make sure you unplug the dryer first :-)

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1 Answer

Change rollers on a Maytag Neptune Dryer


You have to work from the front. Pull the top then the front then you will be able to see everything. Pretty self explanatory.

Dec 01, 2007 | Maytag Neptune MDE5500AY Electric Dryer

3 Answers

Loud noise


First, UNPLUG YOUR DRYER! Now open the dryer door and remove the 2 screws at the door hinges... remove the door and set aside, then remove the 2 screws opposite the hinges. Grasp the front panel near the top, just below the top panel and pull it toward you... do this on both sides. Tilt the panel forward then lift it off of the lower clips.

With the front panel gone, you'll see a 5/16" screw just below the top panel on both sides, top left and right. Remove these and the clips too... now you can lift the top panel like the hood of your car.

To gain further access, remove the 6 (3 on each side) screws holding the front drum support/blower vent panel, then set this aside.

If you want to remove the drum... first, take a flashlight and look closely at how the belt is routed around the idler pulley and the motor shaft. (You'll have to re-route it for reassembly.) Reach in there with both hands, with one hand rotate the spring loaded idler pulley back to release tension off the belt, then with the other hand remove the belt from the motor shaft. Now lift and pull the drum out the front of the cabinet.

Check to make sure the rollers in the back rotate freely. You can remove the rollers, buff the roller shafts with emery cloth, lube the shaft with light oil (like sewing machine oil) and reinstall the rollers. Lube the idler pulley also. Rotate the motor by hand and listen for the squeak you described.

Also check the front drum support panel you removed earlier. The drum rides on this as it rotates... As you are looking at the drum support from the drum side, inspect the 10 o'clock to the 2 o'clock area closely. If the glides (teflon) are worn it'll squeak when it rotates.

Hope this helps. Oh yeah! Almost forgot.... the belt won't squeak at all. It'll be the motor, rollers or drum glides.

Nov 02, 2007 | Maytag Neptune MDE5500AY Electric Dryer

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