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I need to get rid of a virus. I don't seem to be able to get on to Maxpc

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Let me make sure I understand what you mean by "maxpc". Are you talking about the product that promises to "unleash the power of your pc" via registry scrubbing, etc.? Everything I type from this point on will be assuming as much.

First of all, do you have any other evidence that your pc is infected? While it is true that some viruses disable the use of programs they percieve as anti-virus software in order to keep the computer infected, I am not entirely sure the MaxPC software would be affected by a virus this way.

Run an anti virus software such as the free home version of AVAST! available at www.avast.com and see what if you are infected.

If you ARE infected, please refer to the directions I post at the bottom of this post.

if you are not infected with any malicious software or virus, congrats. You might just have some slight registry changes that wont allow the application to open or work properly. In this case, you should do a clean install. Simply uninstall and reinstall the software.

If you are still having problems, IS3 offers fantastic live support for their software (like MaxPC) available here.


--------------VIRUS/MALWARE REMOVAL HELP INSTRUCTIONS-------

Preparing for the Malware Removal Process

1. As a general rule, your personal data should be backed up regularly for any unexpected eventuality. If you do not already have a process in place that backs up your data, it is highly recommended you do this now, before proceeding with the malware removal process. Click here for guidelines on what to back up and how to do it.

2. If you have cracked (illegal) software installed, click here.

3. Uninstall the following via Add or Remove Programs in Control Panel:
• If you have more than one antivirus software installed, leave only ONE and uninstall the others.

• p2p programs like uTorrent, Bittorrent, LimeWire, Morpheus, etc., as they are a major conduit for malware and a likely source of your current issues. See this link
========================================================

Downloads and Reports Required:

Download DDS and save it to your desktop.

Download GMER Rootkit Scanner from here or here. Unzip it to your Desktop.

========================================================
Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.
========================================================

1. Double-click gmer.exe. The program will begin to run.

**Caution**
These types of scans can produce false positives. Do NOT take any action on any "<--- ROOKIT" entries unless advised by a trained Security Analyst

If possible rootkit activity is found, you will be asked if you would like to perform a full scan.
• Click Yes.
• Once the scan is complete, you may receive another notice about rootkit activity.
• Click OK.
• GMER will produce a log. Click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
• Save it where you can easily find it, such as your desktop.
If you do not receive notice about possible rootkit activity remain on the Rootkit/Malware tab & make sure the 'Show All' button is unticked.
• Click the Scan button and let the program do its work. GMER will produce a log. Click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
• Save it where you can easily find it, such as your desktop.


2. Disable any script blocker, and then double click dds.scr to run the tool.
• When done, DDS.txt will open.
• Click Yes at the next prompt for Optional Scan.
• Save both reports to your desktop.

-----------------------------------------------------

After doing the above, please respond with the following logs:

Contents of the DDS.txt posted as text.

As well as:
gmer.txt
Attach.txt


Posted on Dec 01, 2008

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Go to http://free.avg.com/download-avg-anti-virus-free-edition
and you can download a free antivirus program that works very well. This will help you remove all viruses. If you need further assistance let me know. Please take a moment to accept and rate my solution accordingly.
Thank you,
Lee

Posted on Dec 01, 2008

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HI,
You can download and install any one of the following anti-virus programs on the computer to remove the virus

http://www.avg.com/
http://avast.com/eng/programs.html

Install and Run any one of the above programs to remove viruses . Note if you are currently using an antivirus program uninstall the same. Do back up all the critical information on your computer before removing the viruses from the computer.


Thanks
Proton

Posted on Dec 01, 2008

  • Mandeep  Singh
    Mandeep Singh Dec 01, 2008

    Another helpful link

    Steps to help remove a virus:





    1.


    Visit Microsoft Update and install the latest updates.



    2.


    If you currently use antivirus software, visit the manufacturer's Web site, update your software, and then perform a thorough scan of your computer. If you don't use antivirus software, subscribe to a service and scan your computer immediately.



    3.


    Download, install, and run the Malicious Software Removal Tool (for Microsoft Windows XP or Windows 2000 users). Note that this tool does not prevent viruses from infecting your system; it helps to remove existing viruses.

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Hi, I can get rid of a virus over remote support I would be able to see the screen and troubleshoot the problem.

If you want my assitance you can start the session by opening this page
http://www.fastsupport.com/727347938

Posted on Dec 01, 2008

  • Ekse Dec 01, 2008

    note that since you most likely didn't get to see my solution when I posted it originally, the support session has a timeout of 2 hours so if the day is 2nd of dec when you read this, the link wont work as it was closed already if you wish my assistance in getting rid of the problem you can click on ASK ME, send me the FREE, note, make sure it is set on the FREE post to forum and I can look into it with you. 






    If you would like text only support with your problem please click on the repost button to see solutions from other experts.

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Whats the antivirus you are using and details of the operating system and system please?

Posted on Dec 01, 2008

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