Question about Intel DG31PR Motherboard

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MOBO intel DG31PR - OCZ 4gb dual channel - AUDIO problem.

Hi.

Im trying to install 4gb ocz ram ( 2x 2gb dual channel) in my mobo. When i put the second ram bios recognize the 4gb. When i enter windows... and i try to play audio it says " NO AUDIO HARDWARE INSTALLED...".

And when i take back one of the ram's and i leave the pc only with 2gb, the audio hardware comes back.

plz. Help :)

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  • Milol337 Dec 01, 2008

    Ok. Clarification.

    1. Im not trying to apply OC.
    2. I think the power supply is 550 or 650 watts
    3. the memorys are OCZ XTC SLI DDR2-800 (400 MHz) ( 2gb each)

    In have try to stick both of the memories in the other slot to see if the slot or one of the sticks is bad... but the problem only appears when i put both memories together in the mobo.


    :( help


  • maxy1313 Jan 01, 2009

    i had the same problem!!! with same board and ram..
    i've tried installing two 2 gbs rams and showed no audio device error message, but when i removed one of it, exchanged with 1 gb ram, audio is working!! that approve no bad chipset...

    i tried all those supposed keys, in vain

    please help

  • Frank Doll
    Frank Doll May 11, 2010

    Are you running SLI (2) video cards? If so, drop back to 1 card and see if this changes anythingNext thing to try. When the audio doesn't come on (both DIMMS inserted) check in Device Manager under the Sound section and see if there is a conflict with the driver. Is that the absolute only problem you have when both sticks are in? Does the BIOS report the correct amount of memory and that you are using dual channel when both sticks are inserted. Are the 2 sticks matched to each other for higher latency? (very common these days for performance, usually costs more than regular though). I say all this because I'm beginning to suspect a paging error or register conflict with your audio drivers. It appears that when in dual channel mode or double the GB's there are 2 devices claiming the same page frame and registers at the same time. (Interupt conflict). Go to the sound card's MFG and download the latest drivers for your model PC and OS, for the exact card if possible. Next, find the latest BIOS version for your MB and upgrade if need to. Try uninstalling the drivers and reinstall them with both sticks in. Try changing the IRQ for the sound card to another one. Say, IRQ5 to IRQ10. This sometimes helps. Using Windows drivers for your card tend to be general and conflicts can occur more often when using them. Try to use the MFG's driver instead of Windows' (found on their website) If you have 4 slots on the MB labeled Bank 0,1,2,3 etc.. move the sticks to another set of dual channel slots. See the MB's manual for this info.

    Hopefully, there is a solution to your issue in these actions you can take. I have tried to mention several things to try to resolve your issue. As you can see, it is not that easy to pin down some sure cure. I am assuming that your computer is in tip top shape of course. If none of these suggestions fail to resolve or at least change the problem, then maybe its time to get the machine to a shop to have the PS, Memory and MB electronically tested for failures.

  • Frank Doll
    Frank Doll May 11, 2010

    Are you overclocking this machine?

  • Howard Lester May 11, 2010

    What is the wattage of your power supply? What speed is the ram?Did you try each stick by itself in each slot?. You may have a bad stick.

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I had had the same problem,
simply you can solve it by updating your bios setting :
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&Inst=Yes&ProductID=2839&DwnldID=17084&strOSs=44&OSFullName=Windows*%20XP%20Professional&lang=eng


install it , note you may need install the latest audio driver too:
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&Inst=Yes&ProductID=2839&DwnldID=16998&strOSs=44&OSFullName=Windows*%20XP%20Professional&lang=eng


good luck>>>

Posted on Jan 01, 2009

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Hi,

This sounds to me that there is an interupt problem with your computer system. Take a look at the manaul that came with your computer at the time of purchase, it will have information on installing extra memory and setting up interrupts etc.

let me know how you get on.

regards,

Philip

Posted on Dec 01, 2008

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