Question about Canon MultiPASS C5500 All-In-One InkJet Printer

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Won't copy. I am using a MultiPASS C5500 and I am trying to make a copy of a BW text document. The alarm keeps going off and it says, Document ready Load paper. It has paper,so I don't know what the problem is. This is the first time I have used this machine. It was given to me with no instructions. I tried to find an answer in the online manual but had no luck. If I can't get it to copy this document, how do I get the document to feed on through? Right now the document is in the machine and won't do anything. HELP! Thanks!

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You need to tell us in what is the sequence the orange and green lamps flash. This will tell us what error you are getting. its more accurate than any error code given by the pc.

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How can I scan a documtent and save it in my word processor


A scan of a document is only a picture of the document. That is, it's the same as if you had just used a copying machine. It's not text that you can work with. You need to take that scanned image and feed it to an optical character recognition (OCR) program to convert it into text that you can use. Most scanners come bundled with OCR software when you buy them. You can also look on the internet for OCR programs.

Once you have OCR software installed, many scanners will automatically feed the scanned image to the OCR program when you scan a document. Be ready to do some extra work, though. While it's good, most OCR software is not 100% accurate. Depending on the font and formatting used in the original document, the program may decide on the wrong character when converting. You will also lose formatting (font sizes, types and so on), and end up with plain text. You'll need to put that in yourself when you paste the text into your Word document.

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Why is it when I print a document, not all the text on the page is being printed? I have all the ink in the printer (BW and Color -M/Y/C).


Find the words which are nit printed. What color they are supposed to be.
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You should try a copy to see if it prints OK, when the scanner goes out you sometimes get a black page and your fax machine knows it looks like way too much data.

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Information is in Spanish! The instructions for the Multipass 370 on the computer screen are in Spanish How to change to English?


Hi,

go to the control panel, regional languages options,
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tick the keboard boxes underneath the tab, to envoke the keyboard too,(must do)

also you get the offer to put the translator on the notification area or dektop, set this setting too, so you can switch between them easy,


Then select all the text to translate, copy the item to memory, contol A to select it all,

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The only reason for getting error "PU IN CARTRIDGE" is that the cartridge is not installed correctly. Follow these steps to reinstall the cartridge which will resolve the problem:

Note: The same step can be performed for error "photo ink in use" but if this does not resolve the issue, you can try and change the cartridge.

Installing / Replacing the BJ Cartridge Follow this procedure to replace the BJ cartridge:
1. Make sure the MultiPASS is plugged in.
2. Open the document tray.
3. Lift the document guides to open the ADF (Automatic Document Feeder).
c555docguides.gif
If the ADF (Automatic Document Feeder) does not open easily, slide the document guides outward and then open the ADF (Automatic Document Feeder).
Or slide the Document Feed Lever to either the automatic or manual setting.
4. Pressthingtopress.gif. If installing the BJ Cartridge for the first time, skip to step 6.
arrowpointstobutton.gif
Caution: Do not try to manually move or stop the cartridge holder since this may damage the unit. Do not touch the components shown or any metal parts since this may adversely affect operation of the unit and/or affect print quality.

thingstonottouch.gif
The MultiPASS has an automatic protection feature that helps keep it from overheating. If the cartridge holder does not move, unplug the MultiPASS and let it cool for several minutes. Then plug it in again.
Press thingtopress.gifto move the cartridge holder.

5. Raise the blue cartridge lock lever on the cartridge holder and remove the BJ cartridge.
liftlocklever.gif
Caution: Discard the old BJ cartridge immediately according to the local laws and regulations for disposal of consumables.You may want to place it in a plastic bag to keep any residual ink from spilling. Spilled ink can stain any surface; protect yourself and your work area. If removing a BJ cartridge to use one of the optional BJ cartridges, be sure to store the BJ cartridge in the container provided with your MultiPASS. Otherwise the ink will dry and affect print quality.

container.gif 6. Remove the new BJ cartridge from its package, then remove the orange protective cap (1) and tape (2).
removetapencap.gif
Caution: Discard the cap and tape. Never attempt to reattach them to the BJ cartridge print head. Install the BJ cartridge immediately after removing the cap and tape. Spilled ink can stain any surface; protect yourself and your work area.
7. With the label facing outward, insert the BJ cartridge into the cartridge holder. Lower the blue cartridge lock lever until it locks into position.
lockinpos.gif 8. Press thingtopress.gif.
The cartridge holder moves to its home position on the right side of the unit and begins cleaning the BJ cartridge print head. This process takes about 55 seconds.
arrowagain.gif
Caution: Do not try to manually move or stop the cartridge holder since this may damage the unit.
9. Close the ADF (Automatic Document Feeder).
10. Close the document tray.
Note: If you need to unplug the MultiPASS, wait until the unit is in standby mode (date and receive mode displayed in the LCD). Otherwise the cartridge holder may not be in its home position causing the BJ cartridge to remain uncapped and dry out.

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1 Answer

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This is an interesting problem. Since you've already tried copy/paste to a new document, I'll assume you don't care about the file so much as the text in it.

First, make a copy of the file and let's experiment with that.

You said you cannot copy the text, but I'm not sure if that is because you cannot "select" the entire text of the document or because the copy function is simply not working on that file. If you're able to open the document at all, try using keyboard commands to perform the copy/paste. Open the doc and leave the cursor at the beginning of the text. Then attempt to select all the text by pressing Ctrl-A. If that works, then press Ctrl-C. Leave the document open and press Ctrl-N to open a new doc page. Then press Ctrl-V and see if the text pastes in. One important thing to know would be if the text pastes but exhibits the same 'symptom'. If so, attempt an EDIT, PASTE SPECIAL and try pasting "unformatted text". Unfortunately, that method will also remove your formatting.

Here's another approach that may allow you to retain most MS Word formatting items. Click START, RUN and type "wordpad" .. Then hit ENTER. This launches MS Wordpad which should be able to open most .doc files. Use the FILE, OPEN menu items to locate and attempt to open the document in question. If from here you are able to select all the text (Ctrl-A) and copy it (Ctrl-C) and paste it (Ctrl-V) into a new doc file, then we will move on to another possible option.

Another approach would be to download one of the many different .doc repair utilities that exist. There are a number of free ones as well.. repairmyword.com advertises a number of free utilities you may have luck with.

Hopefully one of these will help fix the matter... if not, let us know!

Good luck!

Aug 26, 2008 | Microsoft Word 2000 for PC

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