Question about Kenmore 24032\24036 Top Load Washer

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While in spin cycle agitator spins, but tub does not

Does fine until the spin cycle. Agitator spins, but tub doesn't

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  • Anonymous Mar 13, 2014

    After Machine fills and Starts wash cycle tub tries to spin but doesn't then tries to reverse spin but doesn't. Agitator engages and spins than reverse spins...repeat...repeat. Question is this, a noise accompanies the tub trying to spin, than the agitator starts agitating but the tub doesn't. Spin cycle is fine.

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Hello, it is the drum shaft collar or what the tub rests on. It is on the top of the shaft. You need to remove the shell, the plastic collar that rests on top of the drum, the agitator, then the nut that holds the drum down, and then pull the drum out, and then you will see the collar. I know it is hard to get to so I would call a pro for this job unless you think you can do it. The part is cheep it is the labor that will cost you. Thank you

Posted on Dec 08, 2008

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Agitator quit working during wash cycle. If I move timer to rinse and fill with water then move timer to spin the agitator works fine and drains water from the tub


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If the problem is just the agitator not working, but everything else does, you may just have a worn agitator cam assembly, worn agitator dogs, loose agitator bolt, or all of the above. The following link explains what agitator dogs are and how to access them:

http://www.fixya.com/support/r3608577-replacing_agitator_dogs

Whirlpool manufactured washers (such as Kenmore) use a split agitator design. The top half is known as the "auger, while the lower half is the agitator. Between the two pieces is a cam assembly, with small teflon teeth known as "dogs". There's also an agitator bolt that holds the entire assembly to the center post.

If the auger (top half of the agitator) is slipping, I would suspect the dogs or cam assembly need to be replaced. The part number for the dogs is included in the link I provided. For a little more you can purchase the entire cam assembly which includes the dogs, the cam, the cam seal and thrust bearing.

If the entire agitator appears loose or slipping, check the agitator bolt to ensure it is tight. DO NOT overtighten as this can restrict movement of the agitator or damage it. Tighten until snug.


Replacement parts (if required) can be purchased at any of the following websites:

searspartsdirect.com
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All these sites are reputable and offer great service with competitive pricing, so shop and compare. The first three sites I listed also include helpful exploded view parts diagrams to assist you in locating and properly identifying the parts you need. If you do not wish to order parts on line, use the part numbers from the Sears website and go to your nearest appliance parts retailer. These parts are commonly sold as part of their in-store inventory.



NOTE: Other causes can include a broken motor coupling, bad gearcase (transmission), or worn clutch assembly. It does not sound like the problem is associated with any of these components however.

If the motor coupling were bad, the washer would not spin at all (whether you held the agitator or not), but would still have the ability to drain.

If the gearcase (transmission) were bad, the washer would either not spin, or may spin with assistance (meaning, if you gave the drum a spin by hand to get it started).

If the clutch were bad, the symptoms would be similiar to that of the gearcase and the tub would probably also have problems stopping.

This problem sounds like it may only be associated with an agitator that could be loose, causing an off balance tub. Read through the information provided and let me know if you have any questions. I hope this is helpful to you.

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