Question about Sony XL-2100U Projector Lamp for KF-42WE610, KF-50WE610, KF-60WE610, KDF-60XBR950, KDF-70XBR95

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Blue points in the screen

My tv have blue points in the center of the screen.model( kf 42we620)

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  • vrasmus Dec 29, 2008




    In addition to the blue points in the center of the screen, the lower left corner is blue.


  • mbrown001 Jan 21, 2009

    I just got off the 3rd 40 minute runaround conversation with sony today. I was told to check back with technical service tomorrow. I was informed that technical service was prepared to offer a solution however the operator was not at liberty to discuss the solution. I kind of read between the lines and it seems promising. The fact that I informed them that I have over 10,000 dollars in sony product in my home (not an exaggeration), may have grease the wheels in my defense. I also reminded them that the reason I registered this and all other sony products when purchased was to be able to recieved the promised technical service bulletins about problems with my purchased models. I recieved no bulletins concerning my melted lamp door or my failing optical block. Both had known issues. Dont give up the fight. Squeeky wheels are getting traction. They don't want to face a class action suit. I only want SONY to stand behind their products, most of which work flawlessly. If they have an issue, they will earn my repeat business by simply doing the "right" thing.

  • Anonymous Feb 18, 2009

    Just posted on sony web page the repair is extended till march 31 2009 for the optical door.

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Anyone who owns this TV and has tiny blue dots on their screen, we need to fight this. "Sony knew about the problem with their video blocks and even extended the warranty coverage for this problem for two years. That extended warranty expired on June 30, 2008. If the problem began to manifest itself one day after that you face a minimum of a $1500.00 repair."
I just finished submitting a file to the BBB (Better Business Bureau) via the internet. Please do the same! If we all get together, we will win what we are owed. Sony needs to take on responsibilty! Please submit file with the following name: Sony Service Center (Clearwater, FL) Houston, TX
Better Business Bureau's website is: http://www.bbb.org/

Posted on Jan 15, 2009

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This is a recurring problem with this model, along with the 50 and 60 inch models. The problem lies in the Optical block needing replacing. I've heard that Sony, depending on the serial number (or manuf. date), will cover the repair, in some cases, so I would certainly check an authorized Sony service center 1st.
Good luck

Posted on Dec 24, 2008

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1 Answer

Blue blothes on LCD screen


Blue blotches spreading over the screen are failure of the optical block

contact Sony to see if you are eligable for a free repair.

Sony will cover the cost of the optical block repair (parts and labor) at no charge through December 31, 2008 for 2004 Model Year Grand WEGA™ Televisions with the blue spot problem.

Models: KDF-42WE655, KDF-50WE655, KDF-55WF655, KDF-60WF655, KDF-55XS955, KDF-60XS955, KF-42WE620, and KF-50WE620

http://esupport.sony.com/US/perl/news-item.pl?news_id=
Read more: Help from Sony for LCD rear projection with blue spots - Home Theater Forum - Home Theater Systems - HomeTheaterShack.com http://www.hometheatershack.com/forums/sony/5351-help-sony-lcd-rear-projection-blue-spots.html#ixzz0gm8a3718

Don't bedeterred by the dating of this announcement, it is a manufacturing fault and they have been pr5etty good to a lot of people with the same problem.

Please rate my help++++Thanks for using FIXYA



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1 Answer

Blue light on top center of TV picture


It sounds like it needs the Optical Block replaced. It can be fixed but it will be expensive and a good bit of a tear down to replace. Cost wise $600.00 or so for the part. Sony has had a lot of issues with these Optical Blocks and you may want to call them to see if it qualifies for a recall repair.
Their Customer # is 1800-222-SONY
I hope this helps,
Syassoc

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1 Answer

We have blue botches on the screen along with blue dots which are spreading. It is a WEGA KF-42WE620- we have had it for 4 years. Do you have any idea of what is causing this?


Hi

Yes, your optical block is faulty. To save you time I though I would direct you to a dedicated website regarding this problem.

Your model might not be the same as the models listed, but believe me you have the same problem.

http://sites.google.com/site/sonylcdrptvproblems/sonykdf-55wf655opticalblockreplacement

Hope this helps

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2 Answers

KF-42WE610


This sounds like an issue with the optical block assembly. Sony had a problem with this part in a lot of the KF-series television.

They extended the warranty of optical blocks in the KF-42WE620, which doesn't help you but from what your saying this sounds like the issue.

Jul 28, 2008 | Sony XL-2100U Projector Lamp for...

1 Answer

KDF-60XS955 Replaced Lamp. Slight discolor


Dont know if this is the same problem your having or not.




2003-2004 Model Year Grand WEGA Televisions:

Models: KF-42WE610, KF-50WE610, KF-60WE610, KDF-70XBR950, KDF-60XBR950, KDF-42WE655, KDF-50WE655, KDF-55WF655, KDF-60WF655, KDF-55XS955, KDF-60XS955, KF-42WE620, and KF-50WE620.

As technology evolves, Sony continually looks to stand behind the reliability of its televisions. It has come to our attention that a very limited number of televisions manufactured between 2003-2005, after a period of time exhibit a stationary scribble / random line pattern on the screen. Click here to see photos of this symptom.

As part of our commitment to quality, Sony is announcing that for any owner of this model television who paid out-of pocket expenses on or before May 26, 2006 for an estimate or repair service to replace the optical block for this specific issue, Sony will reimburse the customer by mail for his/her parts and labor expenses. To receive reimbursement, please follow completely the directions and terms on the claim form for reimbursement; all claims must be postmarked by May 31, 2007.

In addition, for any customer who later experiences this issue on one of the affected models, Sony will cover the cost of the optical block repair at no charge through September 30, 2007. All other terms of the Sony limited warranty continue to apply.

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1 Answer

Bad picture


Sony wega blue dot or star pattern on screen
http://esupport.sony.com/perl/news-item.pl?news_id=206&mdl=KDF42WE655
Models: KDF-42WE655, KDF-50WE655, KDF-55WF655, KDF-60WF655, KDF-55XS955, KDF-60XS955, KF-42WE620, and KF-50WE620
Sony LCD Rear Projection TV - Optical Block Problems
http://splinke.googlepages.com/sonyrearprojectionlcdtv-opticalblock

Jan 19, 2008 | Sony Grand WEGA KF50WE610 50" Rear...

1 Answer

Sony wega KDF-42WE6 55


Sony wega blue dot or star pattern on screen
http://esupport.sony.com/perl/news-item.pl?news_id=206&mdl=KDF42WE655
Models: KDF-42WE655, KDF-50WE655, KDF-55WF655, KDF-60WF655, KDF-55XS955, KDF-60XS955, KF-42WE620, and KF-50WE620
Sony LCD Rear Projection TV - Optical Block Problems

Jan 16, 2008 | Sony Grand WEGA KF42WE610 42" Rear...

1 Answer

Sony TV Screen


Is you model listed below?

Sony wega blue dot or star pattern on screen
http://esupport.sony.com/perl/news-item.pl?news_id=206&mdl=KDF42WE655
Models: KDF-42WE655, KDF-50WE655, KDF-55WF655, KDF-60WF655, KDF-55XS955, KDF-60XS955, KF-42WE620, and KF-50WE620

Jan 15, 2008 | Sony Grand WEGA KF50WE610 50" Rear...

2 Answers

COLOR IS SPOTTY


Sony wega blue dot or star pattern on screen
http://esupport.sony.com/perl/news-item.pl?news_id=206&mdl=KDF42WE655
Models: KDF-42WE655, KDF-50WE655, KDF-55WF655, KDF-60WF655, KDF-55XS955, KDF-60XS955, KF-42WE620, and KF-50WE620
Sony LCD Rear Projection TV - Optical Block Problems
http://splinke.googlepages.com/sonyrearprojectionlcdtv-opticalblock

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2 Answers

FAINT PURPLE/RED PATCHES APPEAR ON SCREEN


http://esupport.sony.com/US/perl/news-item.pl?news_id=206
thought I would let you all know of the recall.

For models:
Models: KF-42WE610, KF-50WE610, KF-60WE610, KDF-70XBR950, KDF-60XBR950, KDF-42WE655, KDF-50WE655, KDF-55WF655, KDF-60WF655, KDF-55XS955, KDF-60XS955, KF-42WE620, and KF-50WE620.



/This is a free repair on the optical block/engine. For specifically a road mapping issue. (Where there is sparactic grouped lines on the screen of the TV)

Otherwise there is a full recall on all 50XBR1's and 60XBR1's for ANY video issue.
But the bullentin I do have on that is Confidential due to the amount of claims SONY could recieve. But here is a sample of the bulletin.

Models: KDSR50XBR1, KDSR60XBR1

Subject: Optical Block: Warranty Policy and Part matrix by serial number.

Resolution: As part of Sony’s commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor) for optical block replacements on the models listed above until October 31, 2008, regardless of purchase date. Authorized servicers should follow the normal process for warranty claims for this issue.

Dec 05, 2007 | Sony Grand WEGA KF50WE610 50" Rear...

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