Question about HP Pavilion dv6000z Notebook
I have just bought a new hp laptop and I cannot seem to get internet connection. How do I know if the wireless button is turned on. If it is turned on is the light red. When I turn it to the right or the left the light is still red. Can you please please help me We have been using our wireless laptop for 2 years now and today I can't get an internet connection. The wireless light is red whether it is moved to the left or right position. Our other laptop in the house works fine so I know it is this computer. I have tried to turn things on internally, but to no avail. Please help!!! We have Vista on this computer. We have an HP Pavillion 6000.
I have an HP Pavillion dv9000, but they are similar.
Now if you are moving the Wireless switch on and off and the light stays red on both sides you probably have a dud of a wireless card. I had the same issue with mine at one point, what I did was get a hold of tech support, they mailed me a box with a prepaid shipping label to send them my laptop. They put in a new wireless card and shipped it back for free(of course it was still under warranty).
If you recently purchased this laptop you can usually log onto www.HP.com, go to the support section and do the chat with an HP tech or call 800-HP invent or 800-474-6836 24/7 and they will walk you thru the whole process.
But again just from your description, you have a dead air card. Call or online hp and have them fix it for you, especially if its still under warranty. If its not under warranty, then hit me back and i can give you a step by step on how to open up the laptop yourself and replace the card
Posted on Dec 01, 2008
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Posted on Jan 02, 2017
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