Question about HP Office Equipment & Supplies
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Posted on Jan 02, 2017
After much thrashing, here is the solution to the problem. Somehow the printer drivers lost coordination
with the corresponding Windows supporting programs. You would think that reinstalling the printer
drivers would fix the problem, AND IT DOES, but there are 3 tricks:
· Uninstall everything associated with this printer with the install disk in the computer (this may really not be necessary, but it worked for me). [This is also the solution when the a window comes up asking for TrayApp to be inserted using a disk—they mean the hp install disk].
· After the un-install, MAKE SURE you ALSO delete the printer using the control panel. This is critical. If this doesn’t happen, the corresponding Windows software is somehow hooked to the wrong thing when the reinstall happens. Then reboot the system.
· Install the new drivers with the printer off, and the USB disconnected from the printer. Reboot the system [not sure the reboot is necessary]. After the computer has booted, connect the USB, and power up the printer. The computer will recognize the printer and put the printer icon in the Control Panel.
It turns out that correcting the driver mis-coordination by BOTH uninstalling the printer drivers and taking the printer out of the control panel, then properly reinstalling solves BOTH the fax problem, and the protection fault problem! Amazing such a little thing can make such a difference!
Posted on May 02, 2008
SOURCE: No dial tone detected
It may be a bad modem on the copier. Plug your phone into the auxillary phone port on the copier and see if you get a dial tone. Also make sure that your cord from the wall is plugged into the line port and not the phone port.
Posted on Jul 24, 2008
I was searching for an answer to this to make sure my new MX870 is correctly set to receive faxes. Here's one answer I came across:
First set Tel-Priority, turn off incoming ring, turn on manual/auto switch, then check how many seconds it takes for your answering machine to come on, and set it a couple of seconds after that. This should do the trick.
Posted on Oct 03, 2010
SOURCE: the fax won't fax. We would
Pls go thru the below Link
Posted on May 24, 2011
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