Question about Canon MultiPASS C5000 All-In-One InkJet Printer

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Message says Install Cartridge, when cartridge is already in.

Also, cartridge will not print even with new ink tank.
Thanks,
Don Zimmerman trudon1980@yahoo.com

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I repeatly went through the Clean Printer Head routine before trying to print the last time, and it worked.

Posted on Dec 01, 2008

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Error message "to print in color, install the following cartridges:" continually comes up after installing new cartridge.


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Are you using a factory new ink cartridge?
Please consider the following:
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges
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part number: QM2-2020-020

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If after you install the cartridge you get a yellow light and error message:
“The following may have run out of color. The function for
detecting the remaining ink level will be disabled since the
ink level cannot be correctly detected. If you want to
continue printing with out this function, press the printer’s
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Do not click “cancel printing”. Press printer start button
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A full recycled cartridge ink level may not display correctly.
It may show empty.
If you want to check the ink level, you can do a “Nozzle
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Go to menu File select print click on “Property” click
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