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on ours the cartridges click twice to be fully seated..there are 4 cartridges in this one.. if one is not all the way down, it will error..in extreme cases if all the cartridges are in place..unplug the unit and reboot it..
Are you using a factory new ink cartridge?
Please consider the following:
If you are using a refilled or third party cartridge that may well be your problem.Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges
An ink tank which has once been empty is
installed. Replace the applicable ink tank with
a new one.
Printing with a once-empty or refilled ink
tank can damage the print head.
If printing is continued without replacing the
refilled ink tank, press the Stop/Reset button
for 5 sec. or longer to record the use of a
refilled ink tank.
yeah it sounds like a cartridge sensors are stuck or broken. i would say to replace the whole print unit. It will need a service support dealer to fit this part unless you can buy it and fir it yourself.
If after you install the cartridge you get a yellow light and error message:
“The following may have run out of color. The function for
detecting the remaining ink level will be disabled since the
ink level cannot be correctly detected. If you want to
continue printing with out this function, press the printer’s
start button. Canon recommends using new genuine Canon
cartridges in order to obtain optimum quality.”
Do not click “cancel printing”. Press printer start button
to start printing. This action will bypass the ink level
detection from the recycled cartridge. It will not damage the
printer! With a recycled cartridge this action needs to be
done one time.
A full recycled cartridge ink level may not display correctly.
It may show empty.
If you want to check the ink level, you can do a “Nozzle
check” by follow the directions below:
Go to menu File select print click on “Property” click
Click on “Nozzle check” to print out the color check.
Click on “Cartridge Alignment” to align the cartridge.
you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.
OK so i found some new information that should solve the problem. The version of firmware you originally had on the printer when you changed the ink cartridge was bad. There is a known issue that when you put in a new ink cartridge when the printer is in the error state "COLOR INK CARTRIDGE EMPTY. REPLACE COLOR INK CARTRIDGE" the unit writes that value to the new ink cartridge so you will continue to have that error. So to fix your problem First Remove the ink cartridges and download and install the new Firmware. Then sadly you have to go get another new ink tank and install it.
If you can get through to kodak you should request reimburstment of some sort like a free set of ink tanks.
Print Friendly VersionIssue:
ERROR LCD: More than one ink tank of the following color is installed U071 Solution:
Replace defective ink tank (MP500 / MP800)
Replacing An Ink Tank
Use the following procedure to replace empty ink tanks or when an ink tank error appears.
Confirm that the printer is powered on and press the <Open> button. (The paper output tray will open.).
Lift the scanning unit (printer cover) completely. (The print head will move to the replacement position.)
When the scanning unit (printer cover) is opened more than ten minutes,
the print head moves to the right side. If this occurs, close the
scanning unit (printer cover), and open it again.
Open the inner cover.
Press the ink tank's tab (1), then remove it from the slot (2).
Unpack the ink tank and pull the orange tape off completely in the direction of the arrow and remove the film.
Note: Tear the orange tape carefully along the dotted line. If the orange tape remains, printing problems may occur.
<4> Tape is completely removed.
Tape remains. Remove the orange protective cap located on the bottom of
the ink tank by twisting as shown in the diagram.
Do not touch the ink tank contact <6>. Doing so may cause
printing problems. Do not squeeze the side of ink tanks as this may
cause the ink to leak out. Do not reattach the protective cap once you
have removed it.
Insert ink tanks into the print head.
Note: Press the mark <PUSH> on the ink tank firmly until you hear a click.
Ensure that all the ink tanks are installed properly and the ink tank lamps light red.