Question about HP Photosmart 2575 All-In-One InkJet Printer

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Cannot get printer to accept new tricolour ink cartridge.

I have purchased a tricolour cartridge for my HP photosmart 2575(or maybe it's 2570-both are on the printer) but the display screen tells me it is an incorrect cartridge subsequently the printer refuses to work. I have checked HP's website and the cartridge I purchased is listed as the correct one for both the 2575 and the 2570. I have also contacted the HP help service which frankly didn't. Please help as I now have a very expensive plastic paperweight filled with ink which is rapidly drying and an all i one printer that can only be used in black nd white mode.

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  • ashley_pond Dec 01, 2008

    Sorry! Tricolour97 C9363W

  • skrinkle Dec 08, 2008

    i have the same problem i bought ink a tri color ink cartridge number 95 i know its the rite one. . . .and when i put it in it wouldnt work and the error message "remove and check color cartridge" kept coming up and also it said i had a paper jam and i didnt even have paper in the printer. also when i put the cartridge in and close the cover the cartridge carriage moves and when it gets to the left side makes a clunky noise. any suggestions?

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What is the cartridge number

Posted on Dec 01, 2008

  • Fred Fisher Dec 01, 2008

    Sorry - not sure I can help. I am based in the UK and we take a different number cartridge here for the printer. The only thing I can suggest is that there are a few different colour cartridge numbers for the printer so try another. If you bought a compatible rather than an original there is a good chance they have sent you a different cartridge but other than that I don't think I can help

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Posted on Jan 02, 2017

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