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Hello, I cannot attach a photo using the upload tool from my photos to an email. It saying there is a new mnn converter format installed but it either isnt or its not working . Please help !

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Hi there,

What you need to find out is the version number of the uploaded tool. It should be easy to find, go to menu tool bar and go to help and within the drop menu there should be something like "about" click on there and it will tell you the version number.

Sounds to me like that you are using the incorrect version, therefore incompatability problem.

Please let me know how you get on.

Thank you.


Posted on Dec 01, 2008

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Without getting into specifics about the applications and tools you are using, try this. From your photo viewer, save the photo to disk, remembering the exact path that you store it. You can store it on the desktop. Then get into your email and attach a file; the file being the photo and location you stored previously. Alternately, from your photo viewer/uploader go to help and ensure you have installed all the current updates. Also, ensure your OS (eg. Windows) has all current updates.

Posted on Dec 01, 2008


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