Question about Rio Carbon MP3 Player

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Need To Locate Company/Expert to Repair Rio Carbon Player

I plugged my player into my charger after using it one day. I had used it and everything was fine. The next day I tried to use it and suddenly the power button wouldn't work - it seemed like it was jammed. When I pressed it, the readout on the screen would just keep fading in and out and it would stay that way until it would finally shut itself off. I tried to get the power button unstuck by using a straight pin, but only succeeded in pushing it down so far into its slot that now I can't even get to it. Is there anybody that does repairs on these things at a reasonable rate, or should I just not bother trying, and just get another one?

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Re: Need To Locate Company/Expert to Repair Rio Carbon...

Unfortunately, that is a hardware issue and Rio is now out of the Mp3 player business. Sorry.

Posted on May 23, 2008

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How do you restore your carbon back to factory settings? i want to completely delete everything but i don't have the software...i havent for quite awhile. can you restore it just using the device itself?...

You cannot restore the player without a computer but by formatting your drive and re-loading the Rio Carbon Firmware, you can reset it to factory settings.
The Developers cut firmware (latest (unofficial) firmware) is still available here:

Jan 31, 2011 | Rio Carbon MP3 Player


Wipe and reboot Rio carbon

Many problems have been found with the Rio carbon and although it is a good media player I think most people will have some problems with it.

Many of these problems can be solved by wiping and rebooting your player:

This may fix the upgrader message but if not the try replacing your hard drive (see:

Windows only... Sorry but I am not familiar with the way to do it with a mac or linux pc...

Open My Computer with your Rio plugged in.
Right click on your Rio player and click on format.
Leave the default values - if it asks you something then use your initiative.
Then click on format.
Then when it has finished formatting go to your firmware (can be downloaded from:
Follow the instructions and then it should load the firmware onto your player.
When it has done then your player should (in theory!) work properly.

Hope this helps


on May 16, 2008 | Rio Carbon MP3 Player

2 Answers

When I transfer music from Rio Music manager to my Rio Carbon the music manager indicates transfer successful but the MP3 player states no tracks present?

Try to transfer the tracks from the explorer.
1 Connect the Rio Carbon to a computer using the supplied USB cable.
2 Double-click My Computer on the Windows Desktop or in the Start Menu.
3 Locate MP3 or WMA audio files on the computer.
4 Highlight files and/or folders to transfer to the Rio Carbon.
5 Click Edit.
6 Click Copy.
7 Double-click My Computer on the Windows Desktop or in the Start Menu to open another window.
8 In the new window, locate the Rio Carbon (X:) icon that is associated with the Rio Carbon. (X equals the drive
letter assigned to the Rio Carbon.)
9 Double-click Rio Carbon (X:).
10Click Edit.
11Click Paste.

May 24, 2010 | Rio Carbon MP3 Player

1 Answer

What to do when the rio carbon gets wet inside

Go here it definately worked for me. reset your player. Do not turn back on,Plug into usb port then download your firmware. Dont touch the player till your done. Mine was charging again.

Sep 09, 2008 | Rio Carbon MP3 Player

2 Answers

Rio carbon

You must use the native software - still available on rio's website. No other transfer method will work with this player.

May 20, 2008 | Rio Carbon MP3 Player

1 Answer


Here is where to get the software for your Rio:

Rio went out of the Mp3 business before vista came around, so you may need to get in touch with Microsoft to find out if Rio can be made compat with Vista.

Feb 05, 2008 | Rio Carbon MP3 Player

2 Answers

Tranfer from player to computer?

Go to Main Menu -> Settings -> Advanced -> Transfer Mode and select MSC. Worked for me.

Nov 18, 2007 | Rio CE2100 MP3 Player

2 Answers

Rio Carbon Pearl mp3 won't charge

tr y to get a new battery. but it is tricky to get the old one out so take it to a store that deal with it.

Nov 12, 2007 | Mach Speed Trio Portable MP3 Player

1 Answer

Rio Pearl dropped.

Hi, I found the following info on the Rio site, hope it helps you. They qoute a fixed rate of 99$, i'm not sure it's worth it in your case... maybe you should find a repair person with good hands that can help with it. here's the info : "out-of-warranty returns can be replaced for a fixed cost to you. The out-of-warranty fee for your ­Rio Carbon player is $99. Please note, at this time we do not REPAIR defective or broken units; we will REPLACE them. You can purchase a replacement unit at For units that are in warranty, this process is known as a ?Swap-Ship? because when the defective unit is returned to Rio by you we swap it for a replacement unit (send a replacement to you). If you are interested in participating in the out-of-warranty program, please reply or contact Rio Audio Customer Support at (254) 299-2759 and we will issue a Return Merchandize Authorization (RMA) letter to you with further instructions. We will need the following information to complete the RMA: · Your complete name: · Your complete shipping address: · Your telephone number: · Your email address: · Model of Rio: · Serial Number of Player: · Part number of player: · Date of Purchase: · Place of Purchase: · Operating System: · Transfer software you are using: · Description of issue and what you?ve already tried: " Good luck!

Jan 05, 2006 | Rio Carbon MP3 Player

1 Answer

Rio pearl directory corrupted

first, and this is always good: If available, firmware for the Rio Carbon can be downloaded online. Second, this might be the problem: The Rio Carbon communicates with your computer differently in MTP mode than it does in MSC mode. When in MTP mode, the Rio Carbon cannot display hidden files in folders, cannot allow transfers to the root Rio Carbon directory, and cannot allow the creation of new folders. (Folders can be transferred to the Rio Carbon using drag-and-drop and copy-and-paste methods.) To use traditional folder options, change the Transfer Mode settings to put the Rio Carbon in MSC mode. Last, "..Removing the Rio Carbon from a USB connection before Idle is displayed on the screen may result in a corrupting the player's file system. If for any reason you suspect that your Rio player's file system has been corrupted, reformatting the player will restore the file system to its original state..."

Nov 27, 2005 | Rio Carbon MP3 Player

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