Question about PANDIGITAL (DPF802) Digital Picture Frame

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WHERE CAN I GET SERVICE ON A MODEL DPF15K DIGITAL PICTURE FRAME?

Unit powers up and shuts off intermittently.... Very little use time since new? Can I send it somewhere for testing & repair?

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  • Anonymous Feb 04, 2009

    Brand new out of box. Frame powers up and shows splash page for less than one second, then screen goes blank. will not display menu, pictures, or anything. Will connect to computer via usb. Can transfer files and stuff, so unit is still running, just has blank screen.

  • 1happy1 Feb 16, 2009

    Got this for Mothers day gift this year and was working fine. Now the screen is black has intermittently come on for a day and off again ...now off. Light still lights up on side when powered up.

    Bay_thoven@yahoo.com


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I have had the same problem and i have resolved the problem as following : - measure the output tension on the external power unit ... she must be 12v ... on my unit i had 10v!!! - open it (it's difficult but not impossible) ... look at the 2 condensers 1000uF 16v ... change them and you will retrevie the 12v output and your frame picture. - an another solution is to buy a another 12v-3A external unit

Posted on Dec 06, 2010

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Posted on Jan 02, 2017

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Please note if you cable is faulty. Meaning not powering your unit up KODAK will exchange the cable free of charge if the frame is covered under warranty.

If not you will need to purchace a new cable: Either online or by calling the service centre:

contact KODAK in order to arrange a repair or order a new cable. Remember your cable is covered under the same warranty as your frame, so remember your serial number when calling:
http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=14563&pq-locale=en_US&_requestid=3490

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