Question about Microsoft Xbox 360 Elite Console

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My xbox 360 console does not save my ip address

Since microsoft has changed the dashboard a few weeks ago my console does not seem to save my ip address once it has been switched off ,i need to keep reseting to factory defaults and reset to automatic search ,which is a pain in the ***.Myinternet provider is BT and they say it is a problem with microsoft not them , do you have any suggestions please .

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  • 22 Answers

Are you using a router? Or are you hooked up directly to high speed internet? If you don't have a router, you might look into buying one, they run about $50. If you have a router, in the settings on your Xbox choose DHCP under your network settings. This way your router will automatically give an ip address.

Hope this helps,
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Posted on Dec 04, 2008

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Posted on Jan 02, 2017

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1 Answer

How do I open a xbox portal


here ya go, this is on the latest updated dashboard!

In the Xbox 360 Dashboard:
  • Go to My Xbox and open System
  • Select Settings
  • Select Network Settings
  • Select Configure Network
  • On the Basic Settings tab, select the IP Settings area
  • Select Manual
  • Next, select IP Address
  • Type in the IP address you have chosen and select Done
  • You should be looking at the Edit IP Settings screen. Select Subnet Mask

Oct 14, 2014 | Microsoft Xbox 360 Console

1 Answer

How do i connect to live?



1. Make sure first no other devices connected to the modem at the same time as some modems has an Ethernet port along with a USB port so, you might think you can use both at the same time & connect the PC through USB with the console through Ethernet & that's incorrect so, we need to disconnect the PC first.
2. Turn the modem off then turn it back on after couple of seconds (by turning the modem off I mean to unplug it from the wall outlet even if you have a power button for it), then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore to Factory Defaults" and when it ask you to Apply Settings select "Test Xbox Live".


applysettings.jpg3. If it's still not working we need to get the Physical Address of your PC to put it on the dashboard of your Xbox 360 console as some cable companies are preventing any unknown MAC Addresses from connecting, to get the Physical Address of you PC connect the PC only to the modem then follow these steps here, the physical address will look like this 00-E0-98-C1-88-C2.
4. Go on the dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Edit Settings" then "Additional Settings" tab then select "Advanced settings" & put the Physical Address of your PC without the dashes on the "Alternate MAC Address" part and select "Done", when it asks you to Apply Settings choose "Test Xbox Live".

b. Wired connection to router:

1. Go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live".
2. Turn the router off then turn it back on after couple of seconds, then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
c. Wireless connection to router:
1. Go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live"
2. Go on the Dashboard of your Xbox 360 console to the "system" area then "Network Settings" then "Edit Settings" then select your wireless settings part down there "Wireless Mode, Network Name,..." the console will automatically then search for your wireless network and when it find it and you select it, it will ask you to enter your wireless key which is called WEP or WPA key - you can find it written on your wireless router or then you need to contact your ISP (Internet Service Provider) to get it from them - when it ask you to apply settings select "Test Xbox Live". editbasic.jpg3. Just a kind of higher security that some router may use than the WEP & WPA key, you have also to accept the Xbox 360 connection to your wireless network on the router settings, you have to access to your router settings as mentioned before to check on the wireless security part whether your router apply a MAC filtering option, which is an option that blocks any unknown MAC address (the ID of any device) from accessing to your wireless network, and if it applies that kind of security you'll find your Xbox 360 MAC address on the list there so, allow the Xbox 360 to get connected to the network, or even you can just turn off the MAC access control option instead of that, then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
4. If it's still not working, you can put the Xbox 360 console - as a trial - in a closer position to the router to see wither it's going to pick up an IP address or not.
5. If even after you turn off the MAC filtering option on your router settings your Xbox 360 can't still get connected to Xbox Live you need then to update your router firmware (The router software) and if you don't know how to do so then call your ISP (Internet Service Provider) to assist you with that, then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
d. ICS (Internet Connection Sharing):
1. Go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore to Factory Default" when it asks you to Apply Settings choose "Test Xbox Live".
2. Allow the ICS option on the PC as mentioned before, then test Xbox Live.
3. If it's still not working, set the IP Settings manually to be:
automanual.jpg
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Gateway: 192.168.0.1
Then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
4. If it's still not working, you can get the IP address of your connection from the PC as mentioned before then set your IP manually on the Dashboard of your Xbox 360 console using this IP address, when it asks you to Apply Settings choose "Test Xbox Live".
If you faced any other kind of troubles with this part failing even after you tried these steps please don't hesitate to leave a comment.


Read more: http://xbox360help.blogspot.com/2007/04/ip-failed-xbox-360-live-test.html#ixzz14pRocyB3

Nov 09, 2010 | Microsoft Premium System for Xbox 360

1 Answer

Connection to winows media failed


1. check your netwok calble properly
2. check your router internet connection
3. follow these steps

Accessing network settings loadTOCNode(2, 'moreinformation'); To access the Network Settings area, follow the steps for the version of the Xbox 360 Dashboard that you are using.

New Xbox Experience Dashboard:
  1. From the Xbox 360 Dashboard, select System Settings in the My Xbox area.
  2. Select Network Settings.
  3. Select Configure Network.
Legacy Xbox 360 Dashboard:
  1. From the Xbox 360 Dashboard, move to the System blade.
  2. Select Network Settings.
  3. Select Edit Settings.
IP settings, IP address, subnet mask, and gateway loadTOCNode(2, 'moreinformation'); Collapse this imageExpand this imagenetworksettings-basic.jpg

After you select either Configure Network or Edit Settings, you will be on the Basic Settings tab, which contains your IP and DNS settings. When you select the IP Settings block, you are prompted to select an Automatic or Manual configuration. If you select Automatic, the Xbox 360 console will try to automatically determine your IP settings from your network or from your modem or Internet service provider (ISP). This option is recommended for most users.

You may have to or prefer to manually configure the IP settings, especially when a static IP address is used. This is necessary only if your ISP has issued a static IP address, or if you have configured the router to issue static IPs (and DHCP is not used). To manually configure the settings, select Manual, and then enter the IP Address, Subnet Mask, and Gateway by using the keyboard on the screen. When the information is complete, select Done.
DNS settings, primary and secondary DNS servers loadTOCNode(2, 'moreinformation'); After you select either Configure Network or Edit Settings, you will be on the Basic Settings tab, which contains your IP and DNS settings. When you select the DNS Settings block, you are prompted to select Automatic or Manual configuration. If you select Automatic, the Xbox 360 console will try to automatically determine your DNS settings from your network or from your modem or ISP. This option is recommended for most users.

You may have to or prefer to manually configure the DNS settings, especially in scenarios in which a static IP address is used or where DHCP is not available or not offered by the ISP. To manually configure the settings, select Manual, and then enter the primary and secondary DNS server names by using the keyboard on the screen. When the information is complete, select Done. Note You do not have to enter a secondary DNS server to connect to Xbox LIVE. A secondary DNS server is required only if the primary DNS server has technical problems.
Wireless settings loadTOCNode(2, 'moreinformation'); To configure your Xbox 360 console to connect to your wireless network by using an Xbox 360 Wireless Adapter, follow these steps:
  1. Access Network Settings .
  2. On the Basic Settings tab, select Wireless Settings.

    Note If the wireless settings area does not appear or is unavailable, click the following article number to view the article in the Microsoft Knowledge Base: 909333 (http://support.microsoft.com/kb/909333/ ) While attempting to view the settings for a wireless network connection, all the wireless functions appear to be disabled in the Xbox Dashboard
  3. Follow the instructions to select your wireless network, select your wireless network name, and then enter your wireless security information.
  4. Select Done.
PPPoE settings loadTOCNode(2, 'moreinformation'); If your Internet service provider uses PPPoE authentication, you have to enter the settings in the Xbox Dashboard if you have a direct connection through a modem. If you use a router or a gateway instead, leave the PPPoE settings blank because the router performs PPPoE authentication. Note If your ISP does not use PPPoE authentication, make sure that these settings are blank. To learn whether your ISP uses PPPoE authentication and to learn the correct PPPoE information, contact your ISP.To configure the PPPoE settings on your Xbox 360 console, follow the steps for the version of the Xbox Dashboard that you are using.

New Xbox Experience (NXE) Dashboard:
  1. Move to the System area of the Xbox Dashboard by using one of these methods:
    • Press the Xbox Guide button on your controller to open the Xbox Guide, scroll to the right to access Settings, and then select System Settings from the list of options.
    • Select the My Xbox channel, and then scroll to the right to select System Settings.
  2. Select Network Settings.
  3. Select Configure Network.
  4. On the Additional Settings tab, select PPPoE Settings.
  5. Use the keyboard on the screen to enter the PPPoE information that was provided by your ISP.
  6. Select Done.
  7. Select Back to return to the main Network Settings area.
  8. Select Test Xbox LIVE Connection to restart the test with the new PPPoE settings that you have configured.
sure it will work thank you

Mar 14, 2010 | Microsoft Xbox 360 Console

2 Answers

How do i set up xbox live


1. check your netwok calble properly
2. check your router internet connection
3. follow these steps

Accessing network settings loadTOCNode(2, 'moreinformation'); To access the Network Settings area, follow the steps for the version of the Xbox 360 Dashboard that you are using.

New Xbox Experience Dashboard:
  1. From the Xbox 360 Dashboard, select System Settings in the My Xbox area.
  2. Select Network Settings.
  3. Select Configure Network.
Legacy Xbox 360 Dashboard:
  1. From the Xbox 360 Dashboard, move to the System blade.
  2. Select Network Settings.
  3. Select Edit Settings.
IP settings, IP address, subnet mask, and gateway loadTOCNode(2, 'moreinformation'); Collapse this imageExpand this imagenetworksettings-basic.jpg

After you select either Configure Network or Edit Settings, you will be on the Basic Settings tab, which contains your IP and DNS settings. When you select the IP Settings block, you are prompted to select an Automatic or Manual configuration. If you select Automatic, the Xbox 360 console will try to automatically determine your IP settings from your network or from your modem or Internet service provider (ISP). This option is recommended for most users.

You may have to or prefer to manually configure the IP settings, especially when a static IP address is used. This is necessary only if your ISP has issued a static IP address, or if you have configured the router to issue static IPs (and DHCP is not used). To manually configure the settings, select Manual, and then enter the IP Address, Subnet Mask, and Gateway by using the keyboard on the screen. When the information is complete, select Done.
DNS settings, primary and secondary DNS servers loadTOCNode(2, 'moreinformation'); After you select either Configure Network or Edit Settings, you will be on the Basic Settings tab, which contains your IP and DNS settings. When you select the DNS Settings block, you are prompted to select Automatic or Manual configuration. If you select Automatic, the Xbox 360 console will try to automatically determine your DNS settings from your network or from your modem or ISP. This option is recommended for most users.

You may have to or prefer to manually configure the DNS settings, especially in scenarios in which a static IP address is used or where DHCP is not available or not offered by the ISP. To manually configure the settings, select Manual, and then enter the primary and secondary DNS server names by using the keyboard on the screen. When the information is complete, select Done. Note You do not have to enter a secondary DNS server to connect to Xbox LIVE. A secondary DNS server is required only if the primary DNS server has technical problems.
Wireless settings loadTOCNode(2, 'moreinformation'); To configure your Xbox 360 console to connect to your wireless network by using an Xbox 360 Wireless Adapter, follow these steps:
  1. Access Network Settings .
  2. On the Basic Settings tab, select Wireless Settings.

    Note If the wireless settings area does not appear or is unavailable, click the following article number to view the article in the Microsoft Knowledge Base: 909333 (http://support.microsoft.com/kb/909333/ ) While attempting to view the settings for a wireless network connection, all the wireless functions appear to be disabled in the Xbox Dashboard
  3. Follow the instructions to select your wireless network, select your wireless network name, and then enter your wireless security information.
  4. Select Done.
PPPoE settings loadTOCNode(2, 'moreinformation'); If your Internet service provider uses PPPoE authentication, you have to enter the settings in the Xbox Dashboard if you have a direct connection through a modem. If you use a router or a gateway instead, leave the PPPoE settings blank because the router performs PPPoE authentication. Note If your ISP does not use PPPoE authentication, make sure that these settings are blank. To learn whether your ISP uses PPPoE authentication and to learn the correct PPPoE information, contact your ISP.To configure the PPPoE settings on your Xbox 360 console, follow the steps for the version of the Xbox Dashboard that you are using.

New Xbox Experience (NXE) Dashboard:
  1. Move to the System area of the Xbox Dashboard by using one of these methods:
    • Press the Xbox Guide button on your controller to open the Xbox Guide, scroll to the right to access Settings, and then select System Settings from the list of options.
    • Select the My Xbox channel, and then scroll to the right to select System Settings.
  2. Select Network Settings.
  3. Select Configure Network.
  4. On the Additional Settings tab, select PPPoE Settings.
  5. Use the keyboard on the screen to enter the PPPoE information that was provided by your ISP.
  6. Select Done.
  7. Select Back to return to the main Network Settings area.
  8. Select Test Xbox LIVE Connection to restart the test with the new PPPoE settings that you have configured.
sure it will work thank you

Feb 11, 2010 | Microsoft Xbox 360 Elite Console - Black

2 Answers

Xbox live dont work please help


the reason for this part to fail differs along with the difference of the type of connection you are using to connect your Xbox 360 console as follows:

a. Direct connection to modem:

1. Make sure first no other devices connected to the modem at the same time as some modems has an Ethernet port along with a USB port so, you might think you can use both at the same time & connect the PC through USB with the console through Ethernet & that's incorrect so, we need to disconnect the PC first.
2. Turn the modem off then turn it back on after couple of seconds (by turning the modem off I mean to unplug it from the wall outlet even if you have a power button for it), then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Restore to Factory Defaults" and when it ask you to Apply Settings select "Test Xbox Live". 3. If it's still not working we need to get the Physical Address of your PC to put it on the dashboard of your Xbox 360 console as some cable companies are preventing any unknown MAC Addresses from connecting, to get the Physical Address of you PC connect the PC only to the modem then follow these steps here, the physical address will look like this 00-E0-98-C1-88-C2.
4. Go on the dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Edit Settings” then “Additional Settings” tab then select “Advanced settings” & put the Physical Address of your PC without the dashes on the “Alternate MAC Address” part and select "Done", when it asks you to Apply Settings choose “Test Xbox Live”.

b. Wired connection to router:

1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live".
2. Turn the router off then turn it back on after couple of seconds, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
c. Wireless connection to router:
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live"
2. Go on the Dashboard of your Xbox 360 console to the "system" area then "Network Settings" then "Edit Settings" then select your wireless settings part down there "Wireless Mode, Network Name,..." the console will automatically then search for your wireless network and when it find it and you select it, it will ask you to enter your wireless key which is called WEP or WPA key - you can find it written on your wireless router or then you need to contact your ISP (Internet Service Provider) to get it from them - when it ask you to apply settings select "Test Xbox Live".
3. Just a kind of higher security that some router may use than the WEP & WPA key, you have also to accept the Xbox 360 connection to your wireless network on the router settings, you have to access to your router settings as mentioned before to check on the wireless security part whether your router apply a MAC filtering option, which is an option that blocks any unknown MAC address (the ID of any device) from accessing to your wireless network, and if it applies that kind of security you’ll find your Xbox 360 MAC address on the list there so, allow the Xbox 360 to get connected to the network, or even you can just turn off the MAC access control option instead of that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can put the Xbox 360 console - as a trial - in a closer position to the router to see wither it's going to pick up an IP address or not.
5. If even after you turn off the MAC filtering option on your router settings your Xbox 360 can't still get connected to Xbox Live you need then to update your router firmware (The router software) and if you don't know how to do so then call your ISP (Internet Service Provider) to assist you with that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
d. ICS (Internet Connection Sharing):
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore to Factory Default" when it asks you to Apply Settings choose “Test Xbox Live”.
2. Allow the ICS option on the PC as mentioned before, then test Xbox Live.
3. If it's still not working, set the IP Settings manually to be:
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Gateway: 192.168.0.1
Then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can get the IP address of your connection from the PC as mentioned before then set your IP manually on the Dashboard of your Xbox 360 console using this IP address, when it asks you to Apply Settings choose “Test Xbox Live”.
If you faced any other kind of troubles with this part failing even after you tried these steps please check me

Jan 03, 2009 | Microsoft LIVE ONECARE 2.0 XP/Vista for PC

1 Answer

My xbox live doesnt work


the reason for this part to fail differs along with the difference of the type of connection you are using to connect your Xbox 360 console as follows:

a. Direct connection to modem:

1. Make sure first no other devices connected to the modem at the same time as some modems has an Ethernet port along with a USB port so, you might think you can use both at the same time & connect the PC through USB with the console through Ethernet & that's incorrect so, we need to disconnect the PC first.
2. Turn the modem off then turn it back on after couple of seconds (by turning the modem off I mean to unplug it from the wall outlet even if you have a power button for it), then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Restore to Factory Defaults" and when it ask you to Apply Settings select "Test Xbox Live". 3. If it's still not working we need to get the Physical Address of your PC to put it on the dashboard of your Xbox 360 console as some cable companies are preventing any unknown MAC Addresses from connecting, to get the Physical Address of you PC connect the PC only to the modem then follow these steps here, the physical address will look like this 00-E0-98-C1-88-C2.
4. Go on the dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Edit Settings” then “Additional Settings” tab then select “Advanced settings” & put the Physical Address of your PC without the dashes on the “Alternate MAC Address” part and select "Done", when it asks you to Apply Settings choose “Test Xbox Live”.

b. Wired connection to router:

1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live".
2. Turn the router off then turn it back on after couple of seconds, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
c. Wireless connection to router:
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live"
2. Go on the Dashboard of your Xbox 360 console to the "system" area then "Network Settings" then "Edit Settings" then select your wireless settings part down there "Wireless Mode, Network Name,..." the console will automatically then search for your wireless network and when it find it and you select it, it will ask you to enter your wireless key which is called WEP or WPA key - you can find it written on your wireless router or then you need to contact your ISP (Internet Service Provider) to get it from them - when it ask you to apply settings select "Test Xbox Live".
3. Just a kind of higher security that some router may use than the WEP & WPA key, you have also to accept the Xbox 360 connection to your wireless network on the router settings, you have to access to your router settings as mentioned before to check on the wireless security part whether your router apply a MAC filtering option, which is an option that blocks any unknown MAC address (the ID of any device) from accessing to your wireless network, and if it applies that kind of security you’ll find your Xbox 360 MAC address on the list there so, allow the Xbox 360 to get connected to the network, or even you can just turn off the MAC access control option instead of that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can put the Xbox 360 console - as a trial - in a closer position to the router to see wither it's going to pick up an IP address or not.
5. If even after you turn off the MAC filtering option on your router settings your Xbox 360 can't still get connected to Xbox Live you need then to update your router firmware (The router software) and if you don't know how to do so then call your ISP (Internet Service Provider) to assist you with that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
d. ICS (Internet Connection Sharing):
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore to Factory Default" when it asks you to Apply Settings choose “Test Xbox Live”.
2. Allow the ICS option on the PC as mentioned before, then test Xbox Live.
3. If it's still not working, set the IP Settings manually to be:
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Gateway: 192.168.0.1
Then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can get the IP address of your connection from the PC as mentioned before then set your IP manually on the Dashboard of your Xbox 360 console using this IP address, when it asks you to Apply Settings choose “Test Xbox Live”.
If you faced any other kind of troubles with this part failing even after you tried these steps please check me man 

Jan 03, 2009 | Microsoft LIVE ONECARE 2.0 XP/Vista for PC

3 Answers

Xbox 360 to Linksys wireless modem...


OK I think the easiest way to connect the xbox to the linksys, is if you configure your XBOX to have a static IP address, because the xbox will not have to pick an IP address every time you connect to the internet using the Linksys router and will not have conflicts with other PCs on your house, if you have any. What the linksys does is to convert your Public IP addres into a Private IP address, so example if your ISP gave you an IP address of: 209.235.205.30 that is your IP address for you, then the Linksys converts that number (NAT) into a private IP address so it can be share with many computer inside your house using a single Public IP address. The Linksys always transform it into 192.168.1.?=any number between 1-256 thats the defaults IP address from the manufacturer but you can change it if you want. Ok enough info about NAT or IP jeje.

Where going to use the default IP addres for an easier setup.

First: On your XBOX 360 dashboard go to SYSTEM, then Network Settings, then Edit Settings, then choose the option manual, here put the IP address= 192.168.1.33 (if 33 doesn't work use another numer like 20 or 45 just pick a number between 2 and 250) ; Subnet Mask = 255.255.255.0 ; Gateway = 192.168.1.1; DNS options put Automatic. And see if it connects. If it doesn't work just post it here, any problem that you have.

Aug 22, 2008 | Microsoft Xbox 360 Console

4 Answers

Ip adrees


Have you tried restarting your cable/dsl modem or router.

Aug 07, 2008 | Microsoft Xbox 360 Console

1 Answer

HiWhen you attempt to access Microsoft?s Xbox Live


If you have a home network (router) try resetting it. Make sure you reset your console at the same time. You can try resetting your modem. Once you reset either give it 2 mins. to come up. Hope this works, if not contact you ISP (internet service provider).

Jun 25, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox live


THINGS TO TRY loadTOCNode(1, 'whattotry'); Direct connection with a modem only loadTOCNode(3, 'whattotry'); 1. If you are connecting to Xbox Live by using a modem that is connected directly into your broadband socket, your IP address settings are obtained from your ISP. Set your IP address in Network Settings to Automatic. 2. If you use a static IP address that you obtained from your ISP, you must manually enter this address in the Dashboard. Contact your ISP for their static IP address if you do not know it. If the IP is not static, continue with the rest of the troubleshooting. 3. Power cycle the modem. 4. If your ISP requires PPPoE settings, verify that you have entered them correctly. 5. If your ISP does not use PPPoE authentication, do not use these fields in the Dashboard. Shared connection with a modem and a router loadTOCNode(3, 'whattotry'); 1. Power cycle both the modem and the router. 2. Try connecting the Xbox 360 console to Xbox Live by using the modem only. This eliminates any configuration problems on the router. • If this setup works without the router, there is a configuration issue with the router. See the router's documentation or contact the technical support group. 3. Verify that your router's DHCP service has been enabled. See the router's documentation or contact the technical support group. 4. The IP address that you entered in the Network Settings area of the Xbox Dashboard may be incorrect. Set your IP settings to Automatic. 5. If your ISP requires PPPoE settings, try to connect with only the modem after you enter the PPPoE settings in Network Settings. • If you can connect, see your router documentation to configure the PPPoE settings correctly on the router. 6. If you are receiving an IP conflict error in the More Info section, turn off all the devices on the network. Try to connect with only the modem and Xbox 360 console connected. • If this works, there is a configuration issue on the routers DHCP server. See the router's documentation or contact the technical support group. Shared connection with a gateway device (combined modem and router) loadTOCNode(3, 'whattotry'); 1. Make sure that the device is turned on. 2. Verify that there is activity with the blinking lights sequence WAN, ADSL, and Internet connected power. Note These names will vary from model to model. 3. Power cycle the gateway device. 4. The IP address that you entered in to the Network Settings area of the Xbox Dashboard may be incorrect. Set your IP settings to Automatic. 5. If you are receiving an IP conflict error in the More Info section, turn off all the other devices on the network. Try to connect with only the Xbox 360 console on the network. • If this test works, there is a configuration issue on the gateway DHCP server. See the router's documentation or contact the technical support group. Shared connection with Microsoft Windows Internet Connection Sharing loadTOCNode(3, 'whattotry'); 1. Verify that you can browse the Internet. If you cannot browse the Internet, Internet Connection Sharing is not configured correctly. 2. Power cycle the modem. If the modem does not have an on and off switch, unplug the modem from the power outlet. You cannot follow this step if you are using a USB modem. Instead, go to the next step. You must follow this step if you are switching the modem between the Xbox 360 console and a computer. 3. On the computer, click Start, click Run, type ncpa.cpl, and then click OK. 4. On the View menu, click Tiles. 5. If the connection is listed as Firewalled, the firewall may have to be configured. See your firewall documentation. 6. Enter manual settings in the Dashboard for IP address, subnet mask, DNS address and gateway: • IP Address : 192.168.0.2 • Subnet mask : 255.255.255.0 • Default Gateway : 192.168.0.1 • DNS server (Primary): 192.168.0.1 • DNS server (Secondary): 192.168.0.1If none of this works you might be banned. If you modded your xbox360 or for downloading game saves from the internet to boost you gamer score. You might be banned!

Oct 14, 2007 | Microsoft Xbox 360 Console

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