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Trying to install external DVD and it won't load! Why? I get a yellow flag in device manager!

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  • broccx May 11, 2010

    Did you run the driver Cd? What make and model is the DVD drive?

  • Simon Kelly
    Simon Kelly May 11, 2010

    what brand/make/model? is it SATA?

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  • 64 Answers

Often you should install the drivers (using device CD), before you connect the external device to your computer.
1) Delete the driver from device manager,
2) disconnect the drive from computer,
3) restart computer,
4) install the driver (using device CD),
5) after driver is successfuly installed,
6) connect the external device.

Posted on Dec 01, 2008

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My computer doesn't see sound devices ! AMD ATHLON DUAL 4000 +


*First go to your device manager, right click my computer> properties> hardware> device manager.. Look for any yellow flags. I am quite certain your sound driver will have a yellow flag on it.

*If there are NO yellows, this means windows isn't seeing your card at all. Definetly a hardware issue. (Ensure whether Plug & Play devices are started in services)

*If you see a yellow for your sound card your driver is messed up. Hopefully it doesn't say "Unknown", it should say something like Creative Sound Blaster Live (WDM) or something. If it does say something like Creative, or, Nvidia, or something, chances are you can uninstall the bad driver, reboot, and wallah.

However, it is not always that easy. There is a good chance your sound card is onboard, and some drivers for onboard sound cards are a doozy. Please let me know if this works.

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Dvd driver shows yellow excclamation mark error code 41computer novice any simple suggestions would be appreciated


"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.

I uninstalled the drive from Device Manager, rebooted the computer, and the problem remained, so obviously it appeared to be a registry issue that I would have to solve. If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information is useful.

To solve this Code 39 error, follow these instructions:

NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot
your computer

8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone

Regards,
Pp

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1 Answer

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Be sure that you installed the correct driver for the device.but i knew that it is already supported by windows xp or vista even 2000.be sure to connect it to the correct usb port 2.0

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On my dvd/cd in the device manager there is a ! in yellow how do i fix it help me please


yeah all you have to do on this is on device manager and uninstall the drive....then go to actions and add new hardware...the drive should be back up in device manager or should say that the device installed properly...if it says the drive didn't install then you have a defective drive and it needs to be replaced....if you have a warranty call them as they will cover this issue.

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Hi,
Check device manager for marks, red cross's etc...on the devices list, look in here,

Start, control panel , system/maintainance,
device manager, disk drive in here, right click, scan for hardware changes, update diver,

or double click it, driver tab, try roll back, or update & search, internet needed,
if no light's or no activity after this and all connections are good, ESD kit, needed to test that, then it's drive failure.

Check the media on different Computer, if it functions
You have just confirmed it.

Regards.
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You may have to to the manufacture web site, and download the drivers for the audio, check you device manager, and look for any YELLOW FLAG UNDER AUDIO, if there is removed the device , and click on file to re scand for the device , it will re_install , if yellow flag reapear download drive and install it

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