Simple fix - got the machine serviced, needed a new thermoblock apparently, could also have been one of the couple of sensors they replaced. Total cost including box, bits and carriage - £180 plus change. Expensive but now I have it back, it all seems worth it!
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DISPLAY SHOWS MALFUNCTION 8
Solution: Turn off and unplug machine. Wait a minute. Turn machine on and wait until it stops making any noise. Now try to pull out the drawer. If this does not work, try the procedure again. If this does not work, call customer service
Regards Kat (please leave feedback, many thanks)
I am not sure if you are referring to the standard clean that the E8 requests. If that is the case the instruction are to press the rinse button for 5 seconds, until it asks you to remove the tray, then follow the instruction on the screen (they are normally, rinse, rinse, add tablet (should be Jura one) - add to powder shoot, then the process runs through.
If you are talking about de-scale then you should us the Jura de-scale tablets, but vinegar and biccarb can also do the trick.