Question about Dell 924 All-in-One InkJet Printer

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Ink Cartridge The message 'right cartridge incorrect' will not go away on my printer. I installed a new color cartridge and if I try to print a message pops up saying "unsupported ink cartridge". I've cleaned it, unplugged it and anything else I can think of, but it won't go away.

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Re: Ink Cartridge

Lexmark/Dell info
Before you buy a remanufactured Lexmark or Dell inkjet cartridge please carefully read and understand the following:
The more recent ranges of remanufactured colour Lexmark and Dell ink cartridges have been remarkably unreliable - the failure rate being massively higher than all other remanufactured goods we supply. Our remanufactured HP's, Canon, and older Lexmark/Dell ranges remain very reliable.
At seems almost certain the micro-electronics in these cartridges have been developed in the factory to ensure failure at a given point. THE MODELS MOST LIKELY TO CAUSE PROBLEMS ARE THE LEXMARK No1, No2, No3, No29, No33, No35 and No43, AND THE DELL MODELS TO FIT PRINTERS 922/924/942/944/962/964 and Dell printers sold in the last 12 months. For some reason the problems seem to be with colour cartridges - black units remain reliable.
On the reverse of a brand new Lexmark 29 colour cartridge box (in print so small it's almost impossible to read) it says: "THE PATENTED PRINT CARTRIDGE CONTAINED INSIDE IS LICENSED FOR A SINGLE USE ONLY AND IS DESIGNED TO STOP WORKING AFTER DELIVERING A CERTAIN AMOUNT OF INK. A VARIABLE AMOUNT OF INK WILL REMAIN IN THE CARTRIDGE WHEN REPLACEMENT IS REQUIRED." In plain English this means the cartridge will certainly fail - even when there is ink inside.
Although this is not printed on the boxes of certain other models, the high failure rate suggests similar technology is deployed. A perfectly good remanufactured cartridge can be installed, and used - albeit temporarily. Suddenly and without explanation, an error message "UNSUPPORTED CARTRIDGE" appears, and the cartridge refuses to work ever again. Most will almost certainly end up in landfill.

Posted on May 09, 2008

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Re: Ink Cartridge

I am having the same problem. I bought my cartridge from Dell and it is brand new. But I keep getting the error message to replace the cartridge. What can I do?

Posted on Aug 19, 2009

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Re: Ink Cartridge

I fear yur spring problem may have been a secondary and unrelated problem .... strictly coincidential

Posted on Oct 04, 2007

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Re: Ink Cartridge

Thank you ever so much for your time and suggestion but I think I've located my problem more or less. The cover that snaps up and down to open and close the ink cartridges...well there's a little "spring" coiled around one of the arms that slip into 2 holes in the back on the in side to hold the cover in place...well it's off and my old fingers are not limber nor my eyes good enough to snap it all back in place. So the problem is partly resolved but now I need to take it in to repairman..... Thank you once more &"God Bless" Shelb

Posted on Sep 04, 2007

Re: Ink Cartridge

Are you using original Dell ink or other one? If you trying to print test page is printing only b&w or it is not possible anything?

Posted on Aug 20, 2007

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SOURCE: left ink cartridge incorrect. It is the right ink

A trick which may work is cleaning the contacts on both the cartridge and the printer.

Make sure you've switched it off first, I'd try gently buffing with a soft dry cloth first.

HP reccommend using distilled water and cotton buds, but not alcohol based cleaning fluids.

Allow the water to evaporate before replacing cartridge and switching on.

Posted on May 11, 2010

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Just tried installing a new photo31 ink cartridge and I am getting right cartridge incorrect message.

If you are using a photo cartridge, in your case the #31 cartridge, insert that in the left carrier where the black cartridge is. Make sure your color cartridge is inserted in the right carrier to continue printing.

Jun 16, 2011 | Lexmark X6650 4-In-One Wireless InkJet...


How to solve Print Cartridge Problems ?

One of the following messages may appear on your the control panel display
  • Color or Right Print Cartridge is not compatible
  • Incorrect Print Cartridge(s)
  • Print Cartridge Problem
  • Incorrectly Installed Cartridge(s)
  • Black or Color Cartridge(s) Failed
  • Color or Right Print Cartridge is not intended for use in this printer

Step one: Remove and inspect the cartridge
Step two: Make sure the cartridge is compatible
Step three: Clean the cartridge contacts

1. Open the printer lid and wait until the carriage stops moving, and then unplug the power cord.
2. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
NOTE: If you are removing a tri-color, photo, or gray photo print cartridge, try to clean the contacts quickly enough that the cartridge is not outside of the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long.
3. Dip a clean cotton swab in distilled water, and then squeeze it to remove most of the moisture.
4. Clean the print cartridge contacts. Do not touch the nozzles.
5. Clean the contacts inside the carriage, inside the printer.
6. Either let the cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it.
7. Reinstall the cartridge, plug in the power cord, close the printer cover, and then try again to print.
Step four: Reset the printer
Step five: Replace the cartridge
Step six: Print in backup mode
Step seven: Service the product

on Jan 03, 2010 | Printers & Copiers

1 Answer

How do I install the printer cartrige? I do not have the booklet...

  1. Turn on your printer.

  2. Open the front cover.

The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

  1. Press the tabs on the cartridge lids, then lift the lids.

  1. Remove the old ink cartridges.

  1. Store the cartridges in an air-tight container or dispose of them properly.

  2. If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.

NOTE: You can use your printer with one cartridge (color or black) at a time. To extend the life of your color cartridge and improve printing speed, install both a color cartridge and a black cartridge at the same time.
  1. Insert the new ink cartridges. Make sure the color ink cartridge is secure in the left ink cartridge carrier and the black ink cartridge is secure in the right ink cartridge carrier.

  1. Snap each lid closed.

  1. Close the front cover. The front cover must be closed to start a print job.

  1. Open the Dell Printer Solution Center by clicking Start® Programs or All Programs® Dell Printers® Dell Photo Printer 720® Dell Printer Solution Center.

  2. Click the Maintenance tab.

  3. Click Install a new print cartridge.

  4. Click Next.

  5. Select the type of cartridge you installed.

NOTE: Specify whether the cartridge is a new cartridge or an old cartridge (one that has been used before). If an old cartridge is incorrectly identified as New Cartridge in the Dell Printer Solution Center, ink levels may be incorrect.
  1. Click Next.

Dec 17, 2010 | Dell Inkjet 720 Printer

1 Answer

Keeps saying insert colour cartridge when we have just bought a new cartridge of correct spec. Says incorrect colour cartridge installed.Impossible to get past!!!

Hi,The most common reason for missing or incorrect colors is a print cartridge with one of the following problems:
  • One or more of the ink colors is empty. The black ink and all three colors of ink in the tri-color cartridge must be available or colors will be incorrect or missing. Under normal usage, the print cartridge will run low on one color of ink shortly before all ink colors are emptied.
  • The protective tape is not removed from a new cartridge.
  • Contacts on the cartridge are not making proper contact with the print carriage.
  • The cartridge is remanufactured or refilled.
  • The cartridge is defective.

Feb 14, 2010 | HP PSC 950 All-In-One InkJet Printer

1 Answer

4110 officejet series all-in-one error message saying i installed incorrect ink cartridge? what do i do? it is the correct one

Supported HP Inkjet cartridge part numbers The HP Officejet 4100 all-in-one series products use the ink cartridges listed in the table below. HP Inkjet cartridges HP 56 black cartridge (19 ml) HP 57 tri-color cartridge (17 ml) HP 28 tri-color cartridge (8 ml) Replacing the ink cartridgesThe power must be turned ON to the all-in-one or the print carriage will not move to the right.
  1. Locate and open the print cartridge access door on the right side of the all-in-one. The print cartridge carriage will move to the right for access. Figure 1: Opening the HP Officejet 4100 seriesc00121089.jpg
  2. Press down gently on the top of the old ink cartridge to release it from the print carriage. Figure 2: Removing an ink cartridgec00121090.jpg
  3. Remove the new print cartridge from its packaging and remove the protective tape from the cartridge as shown in Figure 3. Do not touch the gold-colored contacts. Figure 3: Removing the cartridge tapec00121091.jpg
  4. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage and press them into position as shown in Figure 4. If the cartridge does not snap easily into position, it is not aligned correctly. Remove the cartridge and reposition it. Do not try to force the cartridge into position. The black ink cartridge (HP #56) goes on the right side and the color cartridge (HP #57 or HP #28) goes on the left side. Close the ink cartridge access door when the ink cartridge has been installed. Figure 4: Installing the ink cartridgesc00121092.jpg
  5. A message will appear on the front panel requesting that the ink cartridges be aligned. Follow the steps below to align the ink cartridges:
    1. Press Enter on the all-in-one front panel to start the ink cartridge alignment process.
    2. After the Alignment page prints, place the page into the ADF upside down and with the printed side down as is shown in Figure 5.
    3. Press Enter. The all-in-one will scan the alignment page and finish aligning the cartridges.
    Figure 5: Aligning the ink cartridgesc00121093.jpg
Correcting error messages that appear after changing a cartridgeAfter inserting the cartridge, the Check Print Cartridge light flashes or one of the following messages appears on the computer monitor:
  • Check the black (or color) cartridge
  • Replace the black (or color) cartridge
  • The wrong black (or color) cartridge is installed
These messages indicate that the ink cartridge is not making good electrical contact, is bad, or is the wrong cartridge. Complete the following steps to diagnose and correct the condition:
  1. Open the front of the unit to access the print cartridges (as shown in Figure 1).
  2. Remove the ink cartridge and inspect it.
  3. Verify that it is the correct part number and if it is, reinsert it.
  4. Close the lid to see if the problem is corrected.
  5. If the message is still displayed after a few seconds, remove the ink cartridge again.
  6. Unplug the power cord from the back of the unit.
  7. Clean the electrical contacts on the ink cartridge with a soft clean cloth slightly dampened (not wet) with clean water. (See Figure 6) Each contact is very small and shaped like a rounded square. Figure 6: Cleaning the cartridge contactsc00121094.jpg
  8. Allow the ink cartridge to dry for a few minutes before reinserting the cartridge(s) and turning on the printer.
  9. If the problem remains, replace the ink cartridge.
  10. If the problem still exists after trying all of the steps above, the unit may need to be serviced. Contact HP for further troubleshooting or to arrange to have the unit serviced.
Make sure what ur using isn't a refilled cartridge and if it is check the expiration date, if nothing is wrong then you need to get urself a new printer or an upgrade so call up hp at 1800-474-6836 and get help of them,they'll guide you to a new /upgrade printer.
it's not a nice way of saying it but someone has to give you the bad news

Feb 01, 2010 | HP Printers & Copiers

1 Answer

Color ink cartridge

Hello sir; Please do not use refill cartridge ! , one cartridge not right all cartridge don't work. change back the refill one.

Aug 02, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

I haven't the manual for this printer color laserJet 2600n series,

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HP Color LaserJet 2600n Printer - Installing Print Cartridges When a print cartridge approaches the end of useful life, the control panel displays a message recommending that to order a replacement. The printer can continue to print using the current print cartridge until the control panel displays a message instructing to replace the cartridge. The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). Replace a print cartridge when the printer control panel displays one of the following messages: Replace yellow cartridge, Replace magenta cartridge, Replace cyan cartridge, Replace black cartridge. The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is not currently installed). Change the print cartridge
  1. Turn off the printer.
  2. Open the front door. c00315320.gif CAUTION: Do not place anything on the transfer belt (ETB), which is located on the inside of the front door.
  3. Remove the used print cartridge from the printer. c00315321.gif
  4. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. c00315322.gif
  5. Grasp both sides of the print cartridge by the blue handles and distribute the toner by gently rocking the print cartridge from front to back. CAUTION: Do not touch the shutter or the surface of the roller. c00315323.gif
  6. Remove the orange shipping locks and the orange shipping tape from the new print cartridge. Discard the shipping tape and shipping locks according to local regulations. c00315324.gif
  7. Align the print cartridge with the tracks inside the printer, and using the handles, insert the print cartridge until it is firmly seated. c00315325.gif
  8. Firmly close the front door. c00315326.gif
  9. Turn on the printer. After a short time, the control panel should display Ready.
    NOTE: If a cartridge is in the wrong slot or is the wrong type for the printer, the control panel will display one of the following messages: Incorrect yellow, Incorrect magenta, Incorrect cyan, Incorrect black.
  10. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions.
  11. If a non-HP print cartridge is in the printer, check the printer control panel for further instructions.
    NOTE: When replacing or changing a black print cartridge, a cleaning page will automatically print. This helps prevent speckles on the front or back of printed documents. A cleaning page can also be generated using the control panel or the HP Toolbox.

Nov 03, 2008 | HP Color LaserJet 2600n Printer

1 Answer

Solve this

I could be mistaken but I am pretty sure the right cartridge should be the black one. I would double check it. Also make sure you are using Dell brand cartridges.

Aug 03, 2007 | Dell 924 All-in-One InkJet Printer

5 Answers

Dell 962

Just found this partial fix: "Try removing the color cartridge and try printing with the color cartridge out. If it gives you a message that the cartridge is missing, it will still allow you to print by clicking "continue". And from there, it will allow you to print black. I think it really is a problem with your color cartridge." From searching the net, this seems to be a major problem with no solution from Dell!

Feb 14, 2007 | Dell 962 Photo All-In-One InkJet Printer

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