Question about HP Scanjet 5590 Flatbed Scanner

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I have an HP flatbed scanner 5590 - "lamp error"

Every time I try to scan it starts, then says "lamp error" - the lamp appears to be on however --- is it worth fixing? Is this just a bulb replalcement? Can a layman do it?

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  • tyoung261 Jan 27, 2009

    I have the very same problem.

  • Anonymous Feb 03, 2009

    FAILED TO INITIALIZE BECAUSE OF AN LAMP ERROR

  • jenclare Feb 10, 2009

    I have the same problem. How can I fix this?

  • Anonymous Apr 21, 2009

    Error 23 - Lamp error.

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I had the same problem and I finally unplugged for a few days
and when I replugged it worked !?

Posted on Mar 11, 2009

  • kawirider Jan 04, 2011

    Yes I had the same problem I however pressed the power button untill it was shut off then powered back up and it worked fine

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2) An error occurred. Try restarting the computer, unplug the scanner, wait 10 seconds and reconnect the scanner. (This fixes issues where the software isn't running/fully loaded or the connection isn't solid).

Try a new USB cable and a different port. If you have a USB hub in the middle, try a direct connection. (Bi-directional communication is needed and this may show as an error if it is lost.)

3) Try unplugging the scanner from power and plugging it back in.

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5) The lamp may need to be replaced.

6) Something else may have failed. Consider if it is worth having the unit serviced.

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WWW.Responsets.co.uk.

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The sole message is "Scanner error"? ... Odd.

I'm not sure what version of OmniPage you're working with. This manual's probably in the ballpark:
ftp://ftp.scansoft.com/files/support/manuals/op15guide.pdf/

It looks like they suggest a different route, a different workflow process -- scan in all your images at once, then handle processing in a batch. I think you do some processing, then try to get the next image. This may have nothing at all to do with your "scanner error," but it's worth a try (and if/when you get the error resolved, this is a smarter way to use your time).

Before you go down that road, though, look for some updates. Some errors are often fixed with updates, and it's worth a try.

Look for updates to OmniPage. I believe you can look through the program itself -- was it Help: Update? You can also look here:
http://support.nuance.com/downloads/

There may also be a somewhat newer driver for your scanner; I don't know; the only drivers there are about a year old. The link:
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Scroll down a bit, click on the Drivers and downloads page.

Please please please let me know if this doesn't work for you. And if it doesn't, if you can write down the exact error message, we can try to find out some more answers. If you just bought it, you may also be eligible for free tech support from Canon and/or OmniPage; I don't know. They'll tell you to follow these same steps as well, I'm sure. =)


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