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Open the Print Que and see if it will let you pause the print job. Then close the que and turn the printer off. Open the print que again and see if it will let you delete it. For some reason every now and again a que will hang. This process should reset the que. It will dump everything in printer memory and should release the document to delete the job. In any event pausing the job should release the printer to print other jobs.
There are only two things that fill up memory. Out-going faxes that did not send and incoming faxes that could not be printed out.
The first scenario is two fold.
#1 If the phone line has been disconnected in any way the unit will try to send a few times ( most units are set for 3 attempts before failing but this is generally an adjustable setting).
#2 Most fax machines have a setting that will delete files that failed to send automatically. Some operators choose to shut off this auto delete function and this causes unsent items to stay in memory forever.
Incoming faxes will stay in memory until they successfully print out. Some of the causes are:
A paper jam, no paper supply and toner supply or a spent drum unit. If for any reason a recieved document can't print out it remains in memory unitl the problem is solved. Some units will loose that page data if the power is shut off for 12 to 24 hours. ( this is highly dependent on the model/brand).
So break out the owners manual and read up your user settings to cure the first scenario!
the first thing you should check is the socket you have put the fax line into at the back there is usually two sockets one says line and one tel..make sure you have it in teh line socket as this is for the fax line in... teh tel socket is usually to connect a phone handset to.. if this works let me know.. good luck A
First of all have you pluged a phone into the phone cord of the machine ? Just to verify the phone line.
Is your phone number and ID entered into the machine?
If that information was somehow deleted, that has to be reentered for the fax machine to work. Thats a legal thing.
If the phone line is fine and your ID is properly in the machine and it still is not working then you have a bad fax modem board.
hard to tell you much more without knowing the make or model number.
I found this in a forum and I suspect it will work, remember that you'll need to clear the internal memory chip by unplugging the printer:
I got the dreaded "memory full" problem with my mp530 this morning. Couldn't FAX because the mp530 thought its memory was full even though it showed no documents in memory. The Canon site lists this symptom with a solution of 'turn off the unit, wait 10 seconds, then turn it back on'. Well that didn't work, so after multiple tries I noticed a post on this board (not really related) that suggested turning off the unit, unplugging it and waiting 10 minutes -- and that did the trick.