Question about Dell 962 Photo All-In-One InkJet Printer

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Dell AIO 926 driver is not installed, even though I installed it!

I'm trying to re-install my Dell Aio 926 printer with the official cd that came with the whole Dell package. After the setup, I try to print a test page, but nothing prints! When I open up the "All-in-One center," a message box keeps popping up saying "The Dell Photo AIO Printer 926 printer driver is not installed. Please reinstall your printer driver."

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  • 7 more comments 
  • blzkrg Jan 05, 2009

    I have the same problem, although with Dell Photo AIO 922. At first I had trouble printing to the printer while networked, but I am getting the same error with the printer connected directly to my PC.

  • scissors1957 Jan 07, 2009

    Dell AI1 962 Ive done everthing ,but still get the message, reinstall, the driver is not installed. Ive used the dell disc and downloaded the hardware off the dell site. Is there any solution....apart from buy a new one !!

    Thanks for any help

  • jbidlow32 Jan 21, 2009

    i have the same problem with the Dell AIO 926, and I downloaded the drivers from This looks like a reoccurring problem so please post a solution!! Thanks

  • grahamms Jan 27, 2009

    I am having a similar problem. After install, I can print one document. When I go to print a second document I get the error "Printer Status Window Interface has stopped working". I have to uninstall and then reinstall the drivers before I can print another page. Then the cycle starts all over again. I am calling Dell tomorrow.

  • Anonymous Feb 25, 2009


  • Peter Keiser Mar 05, 2009

    First problem started when I tried to scan with AIO 962 and it wouldn't scan. I was trying different things to get it to work. I decided to uninstall and then install again. Since then the printer won't install at all.

  • bbl1 Mar 11, 2009

    Hi Vivektj,

    After I download the driver and app what do i do next? WHich folder to open and how to start the installation?

  • eridania_86 May 01, 2009

    no can imprimir

  • mariannem574 May 20, 2009

    after installing the latest printer drive for Dell AIO 962 (note not 926), I keep gett the same message. print driver not installed. Then Im asked if I want to install the driver.

    I type in the serial number on the back of my pirnter and select xp operating system. Im on xp sp 3. Does any one have solution for this end less loop?



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Hi, The problem here is that the CD has an older version of the driver which has some known issues. Few steps will be required to fix this.

  1. Unplug the printer
  2. Goto control panel -> Add/Remove programs (or) Programs & features (Vista), uninsuatll the Dell Printer software if listed.
  3. Download the Driver from the Dell Support Website

XP Driver
XP Printer Application
Vista Driver
Vista Printer Application

Hope this works... Please rate your feedback!!! Thanks

Posted on Mar 02, 2009

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Hi, the drivers may not be supporting your Operating system or are not compatible with your OS. Check user manual for compatibility ie 32 bit or 64 bit OS, Hardware Compatibility etc. If everything is ok, than first remove the drivers from control panel if listed.
Restart your computer
Download drivers form official site
Install the updated drivers

You can also take the help of third party technical support team if still facing the drivers related problem.

Posted on Oct 12, 2015


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Posted on Jan 02, 2017

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Sep 21, 2009 | Dell 926 All-In-One InkJet Printer

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Missing Dell All-In-One Center

try ""....
there according to your computer select the OS then reinstall the driver for that after uninstalling the printer from the computer & after the installation the dell aio support center wil automatically be installed in the computer...

do rate my fix....i will be glad.... thanks....

Apr 25, 2009 | Dell Office Equipment & Supplies

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