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Hey guys ! I have (or my wife has) A KENMORE whispertone 116. When my wife is cleaning with it it will suddenly stops.She then wiggles/pulls on the cord and it starts again and the stops.I pulled the cord all the way out and it is fine.So its inside.I dont relish the thought of playing with that reel but thats probably where the problem is (you think ??) My first challenge is how to seperate thw tp and bottem half peices???

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It definitely sounds like the cord winder is the problem. I can tell you how to take the machine apart, but it's just about impossible to rebuild that winder. When you take the winder apart the spring blows apart, and it's very dangerous. I won't be doing that again. lol Another option is to replace the winder and that is just not cost effective, and it will go bad again.

You could just take out the winder and wire a regular cord in it's place if you want to save the vacuum. You can tie the new cord in couple knots to keep it from pulling out of the unit.

As for taking the machine apart, you probably found the two screws under the hood. Sometimes they hide others under the hepa filter, but the really hard ones to find are under the cord retract button. You have to pop that off to access them.

Hope this helped. Good Luck

Posted on Dec 01, 2008

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