Question about Insignia IS-LCDTV32 32 in. Television

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No Non-Hd sound

Brand new tv has great picture and sound but no sound on NON HD channels. No one seems to know why. Same problem, but I am on Verizon FIOS.  Verizon has no clue, Insignia has no answer either.  I can use component cables, but then there is no HD picture.  I also attached an older Insignia HD flat screen and it works perfectly on all channels.  My assumption is that the TV software in the new set is different and that everything may start working in February.  But without a solution, it is probably best to return the TV.

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  • SandyNJ Nov 30, 2008

    On my other HD TV's it has always been sufficient to use the HDMI cable without any other audio leads.  If I use component cables with the HDMI cable then I have to switch back and forth on the set between AVI and HDMI.  I also hooked up the new TV with an analogue box and regular coax as an experiment and everything works properly, without HD pictures, of course.

  • SandyNJ Dec 13, 2008

    The Geek squad TV man arrived yesterday and insisted that the TV was fine and the Verizon Digital box was the problem.  Switching to a second digital box and having the same problem didn't convince him that it might be the TV.  I then attached a second Insignia TV to the box with the HDMI cable and it works perfectly.  They suggested swapping the motherboard, but I explained that we did this when I exchanged the TV for another.  I made one last call to Insignia and they said that it is probably the TV and they would create some sort of alert that they send to stores.  


    Returned the TV yesterday, replaced it with another brand and everything works perfectly.  This all remionds me of the old days when programmers blamed the hardware, and the hardware vendors blamed the software.

  • Anonymous Jan 15, 2009

    no sound on the non hd channels with the insiginia 26in. dvd set. its not the box its not the tv What gives?

  • Anonymous Jan 18, 2009

    its only picking up HD channels with sound. on the other hand its not picking up any analog channels with volume.

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No Non-Hd sound - a2d70c9.jpgDid you remember to put audio leads in

Posted on Nov 30, 2008

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