Question about Brother HL-2170W Laser Printer
If you put new toner in your used cartridge and you still have the Toner light, you need to reset the "reset gears". Take the cover off of the gear side of the cartridge. The reset gears are actually attached to the inside of the cover. Move the gear with the lever to the opposite side of the current position.
Posted on Mar 30, 2010
I called Brother tech support. There is a sequence of pushes on the start button with the cover open that will reset the toner count. There is some internal count in the printer. When a new Brother toner cartridge is installed that count should be reset. Brother is attempting to enforce "Brother only" cartridge use by doing this. (Talk about "Big Brother"). I am hesitant to give the button sequence. I don't want to be responsible for any damage to anyones computer. So call Brother tech support (1-877-BROTHER), stay on hold for about 2 days, and then they will walk you through the button push sequence to reset the toner count in the printer. Just make sure that you have a genuine Brother toner cartridge in front of you. They will want the bar code number off the toner cartridge.
Posted on Apr 03, 2009
Have you replaced the toner cartridge?
If the Toner LED is on:
Check to see if the drum unit assembly is installed correctly. If not, take the drum unit out of the machine and put it back in.
If the drum unit assembly is correctly installed, and still the Toner LED is on, the toner cartridge is empty. Replace the toner cartridge with a new one.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Posted on Nov 30, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 04, 2016 | Sharp Office Equipment & Supplies
Feb 20, 2016 | Kyocera FS-2000D Laser Printer
Jul 27, 2010 | Lexmark E260dn Laser Printer
Mar 08, 2010 | Brother HL 5250DN Laser Printer
Jan 18, 2010 | Xerox DocuPrint 203A Laser Printer
May 04, 2009 | Office Equipment & Supplies
Apr 21, 2008 | Brother HL 1440 Laser Printer
Mar 19, 2017 | Brother HL-2170W Laser Printer
5,507 people viewed this question
Usually answered in minutes!