Question about Lexmark X2500 All-In-One Printer

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Lexmark x2500 err msg: UNABLE TO CONNECT

It will copy but not scan or print, comes up with err msg. I have reinstalled and checked cables, restarted and unplugged. my lemark x2500 will print copy and scan but wont print every time i try to print it says save you document

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  • Anonymous Mar 23, 2009

    there is no connect between pc and printer when printing but it will scan and copy

  • Anonymous May 07, 2009

    Mine will print but won't scan..any ideas? Ive downloaded drivers off the website and still no success.

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What you will see
When trying to print, you get a communication error; the device is correctly detected in the Device Manager, the firewall is not blocking any files and you can scan using the All-In-One Printer.
Explanation
Any PC using the AMD USB architecture is preventing the printer from printing when connecting via USB.
What to do
Follow the specific steps for the PC manufaturer below:
Dell Studio 1536:
IMPORTANT: Do not replace any hardware, before performing the following steps:

Step Action 1 Go to Control Panel 2 Go to Programs and Features 3 Uninstall AMD USB Audio Driver Filter
Note: Uninstalling this USB audio driver doesn't cause any impact for systems with Vista Service Pack 1 installed

Acer Aspire 5530, Extensa 4130, Extensa 4430, and TravelMate 4530:
There are files available to address printing problems when connected to a USB printer or multi-function printer, for Windows Vista and Windows XP.

  • Printer did not print, print jobs will be listed with the status "error" in the task list
  • No error message appears, printer simply does not print
  • Problem only manifests when the printer is connected via USB

Please go to the Drivers and Downloads area to get the file appropriate for your operating system and unit.
US Customers:
http://www.acerpanam.com/synapse/data/7117/documents/USBFilter107_Vista_Setup.msi
http://www.acerpanam.com/synapse/data/7117/documents/USBFilter107_XP_Setup.exe
EMEA Customers:
ftp://ftp.work.acer-euro.com/notebook/aspire_5530/vista/Drivers/USBFilter107_Vista.zip
IMPORTANT: The third-party products discussed in this article are manufactured by companies that are independent of Lexmark. Lexmark makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Still need help?
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer model/machine type and serial number.
Please call from near the printer and computer in case the technician on the phone asks you to perform a task involving these devices.

I hope it helps!!!

Posted on Dec 02, 2008

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