My hp3300 all-in-one printer was working fine an hour ago. half way thru a print job, the black stopped printing. the print report prints all colors except black. i changed cartridges. i aligned the print head. i cleaned contacts. black will not print. i shutdown the printer. i unplugged power for over a minute. i restarted. still no black. i have not yet uninstalled printer and drivers. i'll try that next but don't expect it will help.
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Re: black will not print
From what you describe I don?t think it has anything to do with your printer drivers. I would try the following:
-Run a couple of nozzle cleaning jobs.
-If no change I would suspect a defective cartridge and would try a brand new HP cartridge.
If these don?t work I?ll need some more details such as do you refill cartridges, buy remanufactured cartridges or use new HP. Also is this still under manufacturer?s warranty? I don?t want to suggest anything that would void it.
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Is that true for both print and copy job ?
Where does the jam happen ?
I am thinking if it is at the paper pickup roller area just as the job starts to print and not midway while printing, check the paper quality; dirty pickup roller; clean cork pad and try job from another tray
Solution one: Make sure the paper is appropriate for the print job
Using the wrong paper for the print job might cause the colors to be faded or dull.
Many papers have printing and non-printing sides. Make sure to load the paper with the print side facing down.
Make sure the paper type is appropriate for the project. Use HP Premium or HP Advanced Photo paper for the best results.
Solution two: Check estimated ink level
Use the following steps to check the ink level.
From HP Solution Center, click Settings , and then click Printer Toolbox . The toolbox appears.
The toolbox can also be opened from the Print Properties dialog box. In the Print Properties dialog box, select Printing Preferences , click the Features tab, and then click Printer Services .
Click the Estimated Ink Level tab.
Solution three: Check the print settings
Use the following steps to check and adjust the print settings for the product.
In the software program from which you are printing, click File , and then click Print .
Make sure the product is selected from the drop-down list, and then click Properties or Preferences .
Click the Features tab, and then select the print quality and paper type settings that match the print job.
Click OK to accept the new settings.
Click Print to send the print job.
Solution four: Check for defects using an extended self-test report
Extended self-test reports identify specific print quality issues. Use an extended self-test report to determine what is causing the issue.
Step one: Print an extended self-test report
Use the following steps to print an extended self-test report.
Press and hold the power button ( ), and then press Cancel .
Release both buttons. The extended self-test report print
I have two problems. Either it won't accept a print job or when it is printing it stops when it is going through the job intermittently. Like for an hour it won't continue then all of a sudden it prints one page then a half hour later another page etc. It is so frustrating.