Question about HP LaserJet 3300mfp All-In-One Printer

1 Answer

Black will not print

My hp3300 all-in-one printer was working fine an hour ago. half way thru a print job, the black stopped printing. the print report prints all colors except black. i changed cartridges. i aligned the print head. i cleaned contacts. black will not print. i shutdown the printer. i unplugged power for over a minute. i restarted. still no black. i have not yet uninstalled printer and drivers. i'll try that next but don't expect it will help.

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  • lee rogers Jan 23, 2007

    just in case my previous reply didn't make it, i tried all that you suggested with no change in performance. uninstall & reinstall had no effect. machine is no longer under warranty. i do use re-filled cartridges. i cleaned the print head four times...no effect. also tried an hp original cartridge...no change.

  • lee rogers Jan 23, 2007

    by the way tom, i appreciate you taking the time to assist me.

  • lee rogers Jan 23, 2007

    suddenly, i am able to print this document and an email. i tried to "copy" a page and it would not print. i tried to print an excel spreadsheet...it would not print. go figure. the email and this page printed in a less than bold black. ????????

  • lee rogers Jan 23, 2007

    yes, color printer photosmart 3300.

  • lee rogers Jan 23, 2007

    cannot print anything that requires black ink...no way to display the self-test info on screen. genuine hp cartridge is new so i don't expect an expired chip. doesn't look good to me. i'll check with hp by phone to see if they can suggest anything.

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Hi springfield, From what you describe I don?t think it has anything to do with your printer drivers. I would try the following: -Run a couple of nozzle cleaning jobs. -If no change I would suspect a defective cartridge and would try a brand new HP cartridge. If these don?t work I?ll need some more details such as do you refill cartridges, buy remanufactured cartridges or use new HP. Also is this still under manufacturer?s warranty? I don?t want to suggest anything that would void it. Let us know what happens and please don?t forget to rate the posting.

Posted on Jan 23, 2007

  • tomj23 Jan 23, 2007

    This question is filed as as a LaserJet 3300mfp but I just pulled out my service manual and it says the LaserJet 3300mfp is a b/w printer. Is this a PhotoSmart 3300?

  • tomj23 Jan 23, 2007

    Have you run a self-test report to see what it says?

    -Press the Setup button
    -Press 1, displays the print report.
    -Press 1 again, selects and runs the self-test.
    -We?re looking for ink delivery system info, in particular we want to know the status of the black cartridge and its expiration date.
    -Theres also a history log which may have some useful info.
    Let us know what you turn up.

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