Question about HP PSC 1315 All-in-One Printer
I have recently started receiving errors when I restart my PC (TrayApp.msi is not found) and the PC continuously attempts to find/install the software. I have found that this is due to HP Image Zone trying to start. It has been 6 months since I installed my printer and I have never had any problem with it before. I found an HP link for the issue that says I should uninstall then re-install the image zone (http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00811375&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN). However, when I look in add/remove programs, there is a crud load of software packages that look like they are for HP image/print/docs, but nothing that is called HP Image Zone so it is unclear what to uninstall. I found another utility on the HP web pages that will remove the Image Zone (and all my printer drivers too?), but it says it only works for version 4.2. A bunch of my HP stuff in add/remove says 5.3 (but I am not sure that is what I should be looking at). When I try to pull the msi files off my install disc, or try to use my install disc, I get messages saying my current installation is more current. Then everything exits so that I can not proceed. Questions: - What exactly should I un-install before re-installing the printer software? How do I uninstall HP Image Zone? - Any guess why this is happening (will I still see the issue after the re-install?). This is a home business PC with virus protection (no issues detected), so there is less chance of undesired junk being on the machine. PC is an a1310n running XP media center Printer is an HP1315 PSC all-in-one Thank you for any help
Is TrayApp necessary for the operation of a computer? I keep getting this pop-up and I can not get rid of it. If I need to install it , I get no information how to do so. Is seems to me that it is some kind of virus. Is it?
Posted on Dec 31, 2007
Hi ChaBair, Image zone is HPs attempt to get its customers to store, share and backup images on their servers: http://www.hp.ca/portal/hho/ize/ I would try reinstalling the installation CD again making sure the printer is off until it prompts you. This time when you get to the part where you can select what components to install document the program names just in case you do have to manually uninstall later. Anyway reinstall and when prompted connect your printer. Also before you actually try to use the printer make sure you go to the HP site and download/apply any patches there may be. This should fix your error problem and give you a good idea which of the ancillary programs to uninstall if you later desire to do that. This didn?t 100% answer your question but I believe it will in the end achieve what you?re looking for. If it doesn?t work let us know and we?ll go from there. Also please don?t forget to rate this posting when we?re done.
Posted on Jan 23, 2007
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