Question about Epson Perfection 3590 Photo Flatbed Scanner

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The software that came with my scanner sometimes takes forever to respond.

The software that came with my scanner (Epson scan) sometimes takes forever to respond. When I use the scanner wizard to scan images by going to the control panel, clicking on scanners and cameras, then right clicking on the scanner to "Get Picture using scanner wizard" then it works immediately. This is a bit cumbersom. Does anyone know if there is a software upgrade from Epson or perhaps there is some software conflict with Epson scan? Thanks, Scott Alden

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Scott, Here you go: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=58610&infoType=Overview I would first uninstall the scanner and unhook it completely. The download the update and re-install. Good Luck, Tim

Posted on Feb 06, 2007

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Posted on Jan 02, 2017

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I have a problem with my Epson Perfection 3590 PHOTO scanner. I have used it successfully for scanning photos and documents, but finally found some negatives to try scanning, but it didn't wo I followed the step-by-step Scanning 35 mm Negatives instructions under Scanning Film and Slides on page 4 of your .PDF manual found at https://files.support.epson.com/pdf/pr359p/pr359ppg.pdf until step 5. Step 5 states, ""Slowly slide the film into the loader. Let go of the film when the scanner begins to automatically feed it into position," but the scanner did not begin to automatically feed the negatives. Instead, I used the grey manual knob located on the underside of the lid to feed the strip of negatives into position. I launched the Epson Scan software and ran a scan in Full Auto Mode, but it only scanned the underside of the scanner lid like a photograph or document. I next tried Home Mode. Under Document Type, the only options are: Photograph, Illustration, Magazine, Newspaper, and Text/Line Art. There are no Film, Negatives, or Slides options. So I finally tried Professional Mode. Under the Original settings section, Document Type is defaulted to Reflective, so I clicked the drop-down arrow to change it to Film, which is shown, but the Film option is greyed out and cannot be selected. Several times I tried unplugging and reconnecting the cover cable to make sure its connected tightly and examined the plug and port with a magnifying glass to see there are no bent or missing pins. The connection is secure, but the scanner lid is still unresponsive (for example, the Eject button has no effect) and the software still doesn't allow me to set the operation to Film. I then tried the following steps, but still no change: 1. Launched Epson Scan software 2. Under Professional mode, clicked on Configuration at the bottom of the Epson Scan window 3. On the Configuration window, clicked on the Other tab, and clicked on Reset All 4. Confirmed restoring of Epson Scan 5. Launched the Epson Scan program again to try scanning negatives, but the problem remained. I downloaded and installed the latest recommended driver from epson.com/support, but that didn't help either. An Epson tech support agent I spoke with over the phone told me it must be a hardware problem, but the unit is out of warranty, so I'd have to take it to the nearest service center, which is 20 miles away, and pay to get it repaired or buy a new one. I took apart the lid to look for any obvious issues like bad connections or blown circuit components, but found nothing unusual or out of place. What can I try next to fix this thing myself? Thanks!

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