Question about HP iPAQ H5450 Pocket PC

2 Answers

Finger Print Scanner

Failed to start background reading(status=5,error=-102'retcode=0) appears when the fingerprint password screen appears. Have tried soft reset and hard reset nothing seems to work can anyone help

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  • 7 more comments 
  • Ben Thornhill Jan 23, 2007

    Like i said in the last post, its


  • Lofar Dec 05, 2007

    Failed to start background reading (status=5, error=-102, retcode=0). Perform a normal resert and try again. IPAQ 5500. Fingerprint reader won't work, now cannot access my PDA.

  • Anonymous Jan 11, 2008

    I have the same problem , but this happen after I update my rom to ppc 2003

  • Lachcal Apr 04, 2008

    i have the same problem pls help via email.

  • lagunkahun May 03, 2008

    just bought this ipaq h5450 at a garage sale...can't get past finger print security. What should I do?

  • Anonymous May 20, 2008

    hey, I have the same "error" whit my h5450, after i did some uppdate on it.
    The fingerprint password just gives me error messenges. plese help..

  • annrbaum Aug 25, 2008

    I can't reset my fingerprint/pin reader and am trying to set the pc back to factory settings

    please help and email me.

  • rbmexico Sep 02, 2008

    hi, same problem, i can´t hard reset, i mean it appears same error, pls help and email me.
    Best Regards...
    PS I think my fingerprint reader is broken, how can i disable it?...

  • pyrie Feb 10, 2009

    Hi - you offered to fix a problem with a HP5500 IPAQ - not recognising fingerprint stuff..

    I've got one recently from a retiree from my company... loaded a new battery...but this gives me a hardware error each time I try...
    Would really appreciate a fix.. if you still can



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  • 33 Answers

There is either one of two problems... 1. if you got it from a garage sale the user has to delete his account from the finger print scanner by putting his finger on the scanner and then pressing reset. 2. Your device is not compatable with the fingerprint scanner

Posted on Aug 09, 2009

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  • Expert
  • 198 Answers

Hi again. Give me your email adress please, for me to send you the required upgrades. Read my other post in the other section you've wrotten and you will have the instructions on how to do everything there. Thanks.

Posted on Jan 23, 2007

  • Motoi  Bogdan
    Motoi Bogdan Jan 23, 2007

    Sorry as I didn't saw that. I'll send the files now. Hope aol can receive 10mb mesages. :)



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SOURCE: ipaq 5555

If you did a "hard" reset and it doesn't work, it's a hardware problem... Send it in for repair.

Posted on Sep 07, 2005

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Hi I haven't used my phone for a couple of years. when I switch it on now it say.. error 102 reload software... what do I do?

You need to do a Factory Reset, AKA a Hard Reset. This removes everything on the phone and reloads the operating system. Your phone is a Blackberry?

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  • May 20, 2016 | Cell Phones


    Factory Reset for Centro and Treo 755p

    If you've set a password on your smartphone, any hard reset will automatically become a Factory Reset. With this method, you'll enter a password and then perform a hard reset.

    1.On your smartphone, launch the Security application.
    2.If the Password box says "Unassigned," tap the box and create a password for your smartphone. Press Applications to exit the Security application.
    3.Now that a system password is established, we'll perform a hard reset to complete the factory reset. With the device face down, remove the battery door. Removing the stylus may make it easier to remove the battery for the next step.
    4.Remove the battery. Then put the battery back in.
    5.When the Palm logo appears, press and hold Power/End until the black status bar at the bottom of the screen fills and disappears, and then release Power/End.

    6.If you performed this reset correctly, you should see a white screen with black text saying "reformatting in progress" (any other activity - such as the Palm OS logo and then the Applications launcher appearing - means the reset was performed incorrectly; try again). Your smartphone will appear to reset again after the "reformatting in progress" screen disappears.
    7.When the Erase all data? prompt appears, press Up to confirm the Factory reset.
    8.When the language selection screen appears, select the same language you selected for your desktop software. The Factory reset is now complete.

    on Mar 11, 2010 | Cell Phones

    1 Answer

    I forgot my password

    first try a soft reset or try a default password 1234

    if that doesnt work you will need to do a hard reset. this is how there are two ways here is way number one

    To do a hard reset its a bit of a pain

    while pressing and holding both soft keys which are the two dashes just bellow the screen push the stylus into the reset hole pic above
    Keep pressed until the warning appears. continue

    If the device just starts up quickly then you have done a soft reset only.(as mentioned above)
    Try again all three things must be done at the same time and held until the hard reset message appears.

    If you succeed in hard re-setting but the password is still asked for then we may need an extra few steps to ensure the registry is cleared. .

    way number two..

    press and hold the left &right soft key, and at the same time, use the stylus to press thereset button at the bottom of your device.
    release the stylus but continue pressing the 2 soft keys until you see a message on your screen

    Release the two soft keyss, and then press the green call button on your device.

    To perform a hard reset using Clear Storage if you can access it

    1. Tap Start > Settings > System tab > Clear Storage.
    2. Type "1234" in the box and tap YES.

    please let me know if that helps

    Mar 15, 2011 | HTC TyTN II Smartphone

    3 Answers

    My htc touch pro 2 smart phone screen is locked and seems to be frozen, I have reset and removed battery with no results how can I unlock this screen?

    It might be a hardware problem, if you already tried the soft reset (removing the battery) then the next step is to hard rest. This will lose all your information and settings, the phone will be like the first day you took it home (and hopefully the screen will work)
    First make sure the phone is off, then press and hold the TALK/SEND, END and POWER buttons until you see a message on the screen.
    Once the message appears release the buttons and press the volume up key for a hard reset.

    May 31, 2010 | HTC Touch Pro2 Smartphone

    1 Answer

    Error Code: 1000-0146; MSG: Unit 0:DST Log contains previous erro

    Code 0146 is hard drive read/write failure.

    Replace the hard disk drive

    Jan 27, 2010 | Dell Inspiron 6000 Notebook

    2 Answers


    Please provide me the pda model you have and an email adress.
    Also please tell me what language should the rom file be. If I don't find that specific language I'll send the english standard one.

    Mar 26, 2008 | HP iPAQ H5550 Pocket PC

    1 Answer

    Ipaq 5550 background problem

    Failed to start background reading (status=5, error=-102, retcode=0). Perform a normal resert and try again. IPAQ 5500
    can you please send me the files to upgrade it?
    thank you

    Mar 18, 2008 | HP iPAQ H5550 Pocket PC

    3 Answers

    Not Loading Up

    You may be in need for a ROM update/reinstall. It is pretty easy to do that. You can either go at HP's web site and download a ROM update for your specific model. Make shure you select your operating sistem rigt. Or you can browse the internet for a specific ROM update for your model. I recomand the HP site, and if you have problems regarding the ROM update process, or the ROM and OS version you need, please reply here and I'll guide you throught. Good luck.

    Jan 18, 2007 | HP iPAQ H4150 Pocket PC

    1 Answer

    Fingerprint reader issue

    after a number of soft resets the problem seems to go away.... for no apparent reason. However the problem then reappears for no apparent reason.

    Sep 14, 2005 | HP iPAQ H5550 Pocket PC

    1 Answer

    Ipaq 5555

    If you did a "hard" reset and it doesn't work, it's a hardware problem... Send it in for repair.

    Sep 07, 2005 | HP iPAQ H5555 Pocket PC

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