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Press Menu Scroll and Select Settings Scroll and Select Security Scroll and Select Master Reset Enter security code as 000000 and Press OK Select Yes for Master Reset Select OK for caution: see manual The phone will auto power off Switch on the phone again hope this helps.
I have the same problem with my z3. I left my phone on the table, and all of a sudden, my normal screen was replaced by a flashing white screen. I called T-Mobile, and they had me try to reset the phone. You can do this by going to settings, then Master Reset. This will restore the original settings, and the rep said that sometimes this helps. Master Clear is the next step, which wipes everything off the phone. Nothing has worked for my phone, so I have to call Motorola today to try and get a new one. Good luck with your phone.