Question about HP OfficeJet J4580 All-In-One Laser Printer

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Officejet pro j4580

How do I turn off the fax answering the phone. I do not want the fax receiver to operate.

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Set AutoAnswer to OFF. The User Manual can be found here.

Posted on Dec 12, 2008

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Hi, My fax machine is plugged in and set up, but it won't answer the phone to receive the fax. It's a HPj4580 officejet all in one. Thanks for any help you can offer.


I'm a phone/data field service tech so all I can tell you is the most common things I've found on service calls (please do not be insulted).Plus I have a 4580 myself. 1st I unplug the phone cord at the back of the fax and plug that end into a working single line phone and check for dial tone and does it ring if I call the number.yes? then go to fax settings: rings to answer - 2, then auto answer - on. also if your using the "fax to pc" option turn off your pc ... just for test purposes. see if any of that helps at all.
phonmancps

Dec 15, 2010 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

Will not receive incoming fax. Everything tests OK


First, Connect the Phone line in Line 1 EXT at back of printer

Check the No. of Rings on your Answer machine.
If you have 4 Rings set on Answer machine then you need to set 6 Rings on the printer ( as simple 2 rings more than your Answer machine )
And you need to turn off ECM on the Printer setup

Press Setup button
Scroll till you find Fax Settings - Press OK
Choose Rings to Answer - Set it - 6 ( based on the Rings on Answer machine ) - Press OK
Check for ECM - Error Correction Mode - Press OK
Turn it OFF - Press OK
Check for Auto Answer option - Turn it ON too.

Try to receive Fax.. it should come thru.

Jul 01, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

How do you change the number of rings, so that the fax will pick!


go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Apr 28, 2010 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

Not able to send out faxes


Go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set. Make sure the phone wire which you insert in fax machine getting proper dial tone and getting out going calling facility.
Have a nice day and do not forget to rate please...!

Mar 17, 2010 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

How to print report of sent and received faxes on HP J4580?


Go through the FAX options on the printer till you find the Reports section, and select what you want.

Dec 15, 2009 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

Problem in receiving faxes on J4580 all in one printer


are you trying to receive faxes (your home number) while you are away? the printer needs to be on at all times..do you have a answering machine/service? do it answers calls on 3, 4, or 5 rings..(whatever the answers machine picks up on the all in one must be 1 ring less (advance fax settings) if your problem is only receiving your software is okay ..u can fax out? so lets check the phone line its is connected to the all in one (not to the pc),,hope this helps ....feel free to rate

Jun 03, 2009 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

Not faxing


is there a phone on the fax can you hear a dial tone? if there is no phone plug one in to that phone jack and see. it could be the problem.
please rate my answer it is much apreceated

Feb 13, 2009 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

Cant hook up HP (Hewlett-Packard) Officejet J4580 All-In-One Printer in order to send and receive fax from standard phone line


Usually pluging the unit into a phone jack with a standard phone cord is all that is needed to send and receive faxes. You may have to set a switch on the device to switch from manual to auto fax receive. For more detailed instructions go to this page:

http://h10025.www1.hp.com/ewfrf/wc/product?product=3645100&lc=en&cc=us&dlc=en&submit.y=10&submit.x=4&lang=en&cc=us

Nov 10, 2008 | Printers & Copiers

2 Answers

Have to be near fax machine to recieve fax


The Rings to Answer feature might not be set to answer after the
appropriate number of rings for your office setup.
If you have a voice mail service at the same phone number you use
for fax calls, you must receive faxes manually, not automatically. For
information on how to receive faxes manually, see receive a fax
manually from a phone
on page 48.
If you have a PC modem on the same phone line with your
HP Officejet, check to make sure that the modem’s software is not
set to receive faxes automatically. Modems with this auto fax
receive feature turned on will take over the phone line to receive all
incoming faxes, which will prevent the HP Officejet from receiving
fax calls.
If you have an answering machine on the same phone line with
your HP Officejet, you might have one of the following problems:
Your outgoing message might be too long or too loud to allow
the HP Officejet to detect fax tones, and the calling fax machine
might disconnect.
Your answering machine might not have enough quiet time after
your outgoing message to allow the HP Officejet to detect fax
tones. This problem is more common with digital answering
machines.
The following actions might help solve these problems:
a. Disconnect the answering machine and then try receiving a fax.
If faxing is successful without it, the answering machine might
be causing the problem.
b. Reconnect the answering machine and re-record your outgoing
message. Make sure the message is as short as possible (no
more than 10 seconds long), and that you speak softly and
slowly when recording it. Try again to receive a fax.
If you have a special ring pattern for your fax phone number (using
a distinctive ring service through your telephone company), make
sure that the Answer Ring Pattern feature on your HP Officejet is set
to match. For example, if the phone company has assigned your
fax number a double ring pattern, make sure Double Rings is
selected as the Answer Ring Pattern setting. For information on
changing this setting, see change the answer ring pattern
(distinctive ringing)
on page 63.
Note that some ring patterns cannot be recognized by the
HP Officejet, such as those with alternating short and long ringing
patterns. If you are having problems with a ring pattern of this type,
ask your phone company to assign a non-alternating ring pattern.

http://h10032.www1.hp.com/ctg/Manual/c00095626.pdf

May 20, 2008 | HP Officejet 4215v All-in-One Printer

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