Question about Dell W3201C 32 in. LCD Television

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Hi, I have a 3201C LCD TV and just last night I'm experiencing the infamous "crackling and popping and no audio" issue a lot of people on fixya.com have gone through. I have 1 year left on my extended warranty. What will Dell do to resolve this issue for me?

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Sell it in parts and buy a new tv. Cost for repair will be more than buying a new TV. I will buy the scrap for parts.

Posted on Dec 05, 2008

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Posted on Jan 02, 2017

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It sounds like you've done quite a bit of troubleshooting, which I applaud you for doing. Have you tried power cycling the TV? Simply turn off the TV, unplug it (and any components connected to it), then plug it back in and turn it on after a minute. See if this corrects the issue. If it doesn't, then I would recommend calling our Product Support team to schedule repairs at:
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The repair shop will have to replace the main board since not likely that they will spend a lot of time to troubleshoot down to component level and they must also have proper tools to work on the circuit board that uses surface mounted components.
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Basic LCD monitor and TV troubleshooting guide:
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Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague

Capacitors kit: http://lcdalternatives.auctivacommerce.com/ he can make you a set of caps for you.
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Hi,

If the symptoms remain the same in all inputs like in the DVD player, then this is an indication that the fault is on the TV itself. It is caused by faulty audio/sound output circuitry in the main board. Since your unit is only 9 months old, it is still under warranty period. Avail it because the manufacturer will fix it for free. Don't attempt to open the back cover because it will void the warranty.

Hope I helped you.
Have a nice day!
Thanks for using Fixya.

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I'm sure you have figured this one out. TV itself is causing the problems.
The circuit board that produces the audio signal seems to be the problem.
Before you call the repairman, go to the web site Shopjimmy.com just to get an idea of what the parts will cost. That way he doesn't rip you off.

I hope I answered your question correctly. Please rate me. :)

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Something like this Id have someone who knows there way around electronics, a qualified tech or someone you trust really well :-) Does the crackling affect the TV picture at all ? My first guess would be dust and or dampness on the audio components. Sometimes this can conduct electricity across small pc chips and reak all sorts of havoc. I had an old Tomas electric organ once, and it actually caught fire because two speaker wires were rubbing together and eventually wore thru the insulation and shorted out, but it was also making alot of crackling and static noises. Try raising and lowering the volume low to high and high to low and see if the crackling noises gets worse. Some audio amplifiers put out quite a bit of power, so I wouldnt trust leaving the TV on without a fire extinguisher handy.

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