Creative Labs ZEN Vision:M Digital Media Player
Problem for Creative Labs ZEN Vision:M Digital Media Player

Stuck with my creative zen




By mosdot on Feb 06, 2007

" "
my creative zen is frozen i cant turn it on or off it says rebuting and that screen doesnt go away until battery dies

Same Problem

Dec 18, 2008

-   i have the same problem
when you dont update it every 30 days
it goes into reboot
cause it thinks someone took it
everytime i turn it on its says creative
then goes in this weird line
then goes to the firewall thingy


i need freakin help people-   Guest

Jun 16, 2008

-   I have the same problem. Mine crashed ages ago, so I resetted it and now all it does is rebuild about one third of the way and doesn't go any further, after a while it'll have another go and get to the same point, then it comes up with "Firmware Error" or something like that. It also makes a weird whirring noise when it gets to the point it's stuck at. It's really annoying, 'cause I have a years warranty and it didn't even break half way into the year, but I've lost my receipt, so I can't return it. I downloaded a firmware upgrade, but my computer's useless and doesn't like new applications and never even installed the Zen applications properly, so I installed all the Creative software into my Dad's laptop, but it won't install, because it can't read the hardware player properly due to it being broken, so when I go to try and upgrade the firmware, it won't read the MP3 player as being plugged in. So frustrating. :(-   mini_molko

Jun 15, 2008

-   i hav a Zen Vision M 60GB... and it gets stuck at this playlist that i'v made randomly...
and even when i reset, and after it rebuilds, it goes back to that screen and freezes...
i'v even let the battery die and recharge it fully, but the same thing happens... what can i do???
-   zentroubles

May 13, 2008

-   my creative zen froze up on the rebuilding screen and it been stuck there.-   laroy

Nov 17, 2007

-   I have the same problem. My Zen Vision M froze in play mode and wouldn't turn off or react to any action I tried taking. I tried resetting it twice, but the reloading gets stuck about 75% through and will probably run the battery out.-   lizo1918

Best Solution

posted on Mar 16, 2007
Very Helpful)

Scott Snow

Rank: Apprentice 
Rating: 88%, 15 votes
If it makes a pining noise inside then it is possible that the hard drive has died. Also You can take the battery out, Hold the on switch to the on position, put the battery back in - and the recovery screen will show up... THere are a number of things you can try there including reformatting the drive...
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Solution #2

posted on Feb 20, 2007
Very Helpful)

Shockie

Rank: Guide 
Rating: 90%, 29 votes
There's a little area at the bottom that says, reset, you take a thumbtack, and just pop it in! It will be back to working condition without losing files with no problems!
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Solution #3

posted on Oct 20, 2008
Not Rated)

junehtsn

Rank: Apprentice 
Rating: 0%, 0 votes
My Zen is frozen and I've hit the reset button many times. It will not turn back off so how do I take the battery off to reset it since the reset button isn't working?
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6 Other Users Have The Same Problem - Continued

Comment by Andus, posted on Nov 09, 2007

I have a creative zen m 30gb. I have to reboot my zen a lot of times and then it goes into the menu. While playing music, it freezes, and then I have to start rebooting it again. I reloaded firmware to a newer version, but that didn't really help. I saw in the solution below that you could have a hard drive "dead". Is it possible to replace a hard drive? If yes, then where can I do it and is it worth it or should I just get a new mp3 player? Thanks

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