Question about Sub-Zero 690 Side by Side Refrigerator

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Sub zero 690

Our subzero 690 is also 7 years old and keeps flashing vacuum condensor. We vacuumed it and reset it and the light came back on. The authorized technicians, North Eastern Appliances in Westchester, charged us $95 to vacuum it again, and still the light came back on. They came out a second time, at no charge, and still did not manage to fix the problem. No refund on the charge though!! Over the phone they are now saying we need a new condensor for $625 and have done no diagnostic testing on the fridge yet. Another company says they will test both fridge and freezer with a machine to determine exactly what the problem is, however they suspect it needs a new evaporator at the cost of $900 plus a $85 call out fee. Wherever we spend our precious dollars, are we going to be free of the flashing light when we are finishe?. Does anyone know the real cause of the problem? Apparently if is is not fixed immediately the cost to repair could be in the thousands??! Help please....

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Call the factory at 800-222-7820.They will give you a list of the authorized servicers in your area. It sounds like the evaporator and the parts will be covered by the year 6 through 12 parts only warranty. If you are in Westchester County $625 sounds right. The vacuum condensor flashes when the compressor has too long of a run time and will reaapear a day or so after it has been reset. I assume the tech made sure the condensor fan was running and the condensr is actually clean.

Posted on Dec 03, 2008

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