Question about Motorola Mobility RAZR V3

6 Answers

Keypad will not work

I have a Razr V3 that is only 1 month old and this morning the keypad stopped working. I can still see everything. The only button that will work is the red call end/off button. It will not let me do anything. I can see incoming calls but I am not able to answer. I have removed the battery and put back on to see if this would help, but it did not. My mom has this same phone and has never had any problems with hers. Does anyone know what I can do?

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  • Baarb Nov 12, 2007

    i have the exact same problem the only button that will work is my red on/off button. i have taken battery out several times and blown in it but nothing semms to work. is there any easy fix to this i dont really have time to drive the nearest store to get it fixed and i really need my phone!

  • Dale Turner Nov 12, 2007

    My Razor did get wet. I let it dry for 1 day and it stated working again, for about 2 days. It quit again

  • Constantine Nov 30, 2007

    The keypad isnt working,only the red hang up or on/off button works.I've even taken out the battery and put it back in jus to check if maybe the problem had anything to do with the battery.Otherwise everything is fine.

  • Pablo13 Dec 03, 2007

    The phone turns on, I can see that I am receiving calls, can't answer... The key pad is not functioning....

  • kennahh_x Jan 14, 2008

    First my middle 'ok' button stopped working completely..So i shut my phone off for 10 minutes, then turned it back on. This time, not only did my 'ok' button not work, all my other buttons didn't work. I would press the red on/off button to turn the phone off, but it wouldn't turn off, it started to call someone in my phonebook, and kept on calling this person. So I took my battery out for 10 minutes, put it back in. Within seconds of having my phone on, without pressing anything it started to call this person again, it finally turned off, and I kept it off all night on the charger. Today, no buttons will work except my on/off button.

  • ldoggiv Feb 15, 2008

    I have the same problem phone fine one day and then just the red on/off button is working hlep

  • Rayrae Feb 25, 2008

    The phone died so I charged it up but now I can't turn it on or anything. I tried calling my phone but it is not working & goes straight to voicemail. I bought this phone off trade-me, received it on Friday. It worked well right up until it died on Monday. Nothing turns on at all.

  • NICK_T Mar 04, 2008

    my keypad has stopped working except the red on/off button, i can get the select button to work some times if i rub my finger back and forth over it.

    I can also get the down but to work for a split second after 5min of rubbing it in all directions but can't control how may time i pushed it then. but that dam voice recording keeps poping up, and taking it back to the home screen.

  • Anonymous Mar 13, 2008

    I have a Razr V3 that is only 1 month old and this morning the keypad
    stopped working. I can still see everything. The only button that will
    work is the red call end/off button. It will not let me do anything. I
    can see incoming calls but I am not able to answer. I have removed the
    battery and put back on to see if this would help, but it did not. My
    mom has this same phone and has never had any problems with hers. Does
    anyone know what I can do?

  • Anonymous Jul 05, 2008

    same as them, except also the number 5 key works

  • vip_veronica Sep 08, 2008

    I had the same problem. my warranty ran out 2 months ago and it has never given me a problem I never got it wet or threw it or anything rough just one morning a little over a year after I bought it the screen is showing but the buttons won't work except for the on off button then after the day is out the screen is no longer working. I have no clue what happened it worked the night before then just pooped out on me..I have of course called tech support and have been told to buy a new phone. I really cannot afford it.. oh well..

  • Anonymous Feb 17, 2009

    i have only had the phone for like a month and a half and the keybord stopped working out of no where. i didnt do anything to it. only five or six buttons work.


  • Anonymous Apr 18, 2009

    I can see everything fine, but the buttons are all useless. The only button that works is the end/ ff button.

  • jennychrisz Apr 22, 2009

    The only key that works is the red on/off key. Once I turn the phone on, it is awaiting my SIM card security code, which is as expected, and the cursor is flashing in the correct place for the first digit, but I can't input the code to make any progress. It is like all keys are disconnected except the red on /off key

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This happened to mine after I got the Razor wet - I pulled the battery and the sim card, blew it out with a can of compressed air and it worked for about 8 months. Then it got hot out in my car and started doing the same thing - blowing it out hasnt worked again-

Posted on Jun 29, 2008

  • Jay Poindexter Jun 29, 2008

    Swear to God this just worked- saw it on another post-



    "HE GUYS...the funniest thing. My phone just seized up... and all buttons except for the red on/off button stopped working. It would constantly go to voice record... i tried re-installing updates from www.hellomoto.com/updates, and it did nothing... i was laying in bed, just looking at it ( ofcourse the warranty had just finished).. i took the battery and simcard out... and squeezed the phone behind the keypad, and banged it against my hand several times... but the batter and sim back in... an it just worked... maybe I should be a phone Tech lol..."

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Gfser

Posted on Jun 17, 2008

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THE BEST THING THAT YOU WILL DO IS THAT GET A MATCH AND TRY TO BURN YOUR CELL PHONE

Posted on Feb 25, 2008

Try replacing the keypad

Posted on Mar 18, 2007

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I Have The Same Problem
And I Have Unread Messages On The Phone
And Can't Read Them, I Can only receive calls
how can i read my messagess

Posted on Dec 24, 2007

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Posted on Jan 02, 2017

silveraxe
  • 66 Answers

SOURCE: Motorla Not working

your phone probably has liquid damage,
if u know how to open the screws on the back cover
then u can attempt to sort the liquid damage out, if not
take it in to a service centre.
there are 3 keypad ic's next to the flex connector which are causing the phone keypad not to work.

Posted on Mar 13, 2008

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1 Answer

Motorla Not working


your phone probably has liquid damage,
if u know how to open the screws on the back cover
then u can attempt to sort the liquid damage out, if not
take it in to a service centre.
there are 3 keypad ic's next to the flex connector which are causing the phone keypad not to work.

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my son's phone is about 7 months old too and today when i turned it on it would not go past verizon welcome screen, no matter what. i don't use this phone, but if your volume controller is on the keyboard it could be that the keypad is going bad, which appears to be common with the razr. if it is the keypad, you can pick up a keypad flex cable for about $12 on ebay, and it's a very easy fix, but if it's just 7 months old, i'd return it under warranty, that's what i'm going to do. Let me know what you find out. I just think it's really strange that our phone suffered no damage of any kind, it just quit.

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Motorola RAZR v3 keypad stopped working


I would try everything I could to see if they would warranty it anyway. Otherwise this seems like a software problem go to motorola's support page and get their software upgrader as well as a data cable driver for your phone. Then all you need is a mini usb cable. Motorola says you need a certified one but I have never used theirs and they charge ENTIRELY too much for them.

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