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Re: New cartridges not printing
You can also try a cloth damp with rubbing alcohol on the bottom surface of the cartridge (the print head). Lay the cloth flat and gently slide the cartridge across the cloth from front to back (oriented as it sits in the printer).
Sounds like the cartridges are faulty whihc does happen with non hp cartridges. try the cleaning process in the setup/tools menu. if this doesn't woprk send the cartridges back and get another set. The cartridges have their own printhead so it can only be the cartridges at fault
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Since the print head(s) are installed into the cartridges themselves, it makes this easier to troubleshoot. First, are all colors affected or just black? You don't say whether or not the cleaning pages and alignment pages are printing properly so I assume they have the same problem. Next, are you using genuine HP cartridges or are these remanufactured/aftermarket units? Non-genuine cartridges are often remanufactured many times over and eventually fail in use. If they are genuine cartridges, and if the problem appears to be only with either the black or the color cartridge, but not both, try another cartridge. New cartridges can be defective. IF that is the case, contacting HP about it should get you credit for a new one. If the problem is related to both cartridges and new ones don't fix the issue, then the problem is in the printer itself and there isn't much you can do about it other than replacement since printers are so inexpensive that repairs are not cost effective.
It sounds like the printhead needs to be replaced. Brother may cover the cost of repair if you call them at 877-276-8437 and tell them the prints are "missing black ink". Very common problem that a new printhead should fix.
I refilled my new hp 60 cartridge at first it works out but after few print outs hp solution center detects that there is a cartridge problem? what should I do? purchasing a new cartridge is so expensive, thnx in advance......
1. The Page that it is trying to print is an automatic alignment page that prints when new cartridges are installed. If it does not print successfully it will try and reprint it. You need to let it print at least once successfully.
2. What kind of cartridges are you using? Are you replacing both cartridges or or just one of them? I will bet 100% that this problem is the cartridges! And that the first problem will also be solved by getting new Cartridges in the printer. I have seen Many times where Cartridge after Cartridge have failed. Or the user is only replacing one of them, and still getting the problem.
3. An easy fix to this is both those options are available on the printer itself and you can access them with the front panel. Usually they can be found in the menu under tools.
I only use refill HP inks. When the cartridge prints gray instead of sharp black it means the ink well is clogged. Yes, that can happen on a new cartridge. Sometimes it happens when they put too much ink in the cartridge, or even heat can make it not work. Also streaking black lines is the problem of the ink not coming out properly. Easiest thing to do is go to a refill station like Cartridge World and have them test it or clean it out. You can also make sure the printer, not the cartridge is clean. Ink builds up an pools. Get some Q-Tips and clean up all that spilled ink. Sometimes in the software it says you can clean the print head, do that too.
From what you describe I don?t think it has anything to do with your printer drivers. I would try the following:
-Run a couple of nozzle cleaning jobs.
-If no change I would suspect a defective cartridge and would try a brand new HP cartridge.
If these don?t work I?ll need some more details such as do you refill cartridges, buy remanufactured cartridges or use new HP. Also is this still under manufacturer?s warranty? I don?t want to suggest anything that would void it.
Let us know what happens and please don?t forget to rate the posting.